James Vitela I'm ready to help solve your staffing and production issues.

Business Development Manager

Trillium Staffing Solutions

Jul 2023 - Current (3 years 4 months)

Successfully exceed performance expectations by establishing new business with clients within various industries and verticals. • Manage multiple markets by collaborating with branch partners to gain market insight. • Develop and implement sales strategies to penetrate new & existing markets to achieve performance goals. • Source & qualify prospects, negotiate contracts and execute MSAs/SOWs, as well as respond to RFQs. • Exceed client expectations by using a client-centric approach to solve workforce issues. • Provide coaching and sales & marketing training to peer group across the national footprint.

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National Sales Manager - Technical Solutions

Resource Employment Solutions

Jun 2022 - Apr 2023 (11 months)

Successfully exceed performance expectations by establishing new business in key verticals, such as Accounting/Finance, Engineering/Technical, and Information Technology, as well as develop account penetration & retention campaigns to drive sales activity. • Worked with Senior Leadership to develop and launch a new Technical Division. • Negotiated contracts and executed MSAs & SOWs, as well as responded to RFIs and RFQs. • Managed the day-to-day operations of the Sales Team to drive sales activity. • Exceeded client expectations by partnering with the Recruitment Team to quickly fill vacant positions. • Developed and implemented marketing campaigns and sales strategies to penetrate new & existing markets to achieve performance goals. •

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Regional Outreach Manager

DreamLife Recovery

Jun 2021 - Jun 2022 (1 year 1 month)

Drive revenue by admitting patients suffering from substance use disorder and behavioral health issues into our dual-diagnosis treatment center. • Facilitated the verification of benefits, arranged clinical assessments, and coordinated travel arrangements. • Identified and implemented operational improvements.

Regional Outreach Coordinator

American Addiction Centers

Mar 2020 - Jun 2021 (1 year 4 months)

Drive revenue by admitting patients suffering from substance use disorder and behavioral health issues, as well as deep-rooted trauma into our dual-diagnosis treatment centers. • Identified and qualified viable referral sources and established rapport while cultivating referral-based alliances. • Discussed substance use disorder & behavioral health issues with community partners, patients, families, & clinicians, as well as educated them on the features & benefits of our capabilities, referral process, and treatment plans.

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Business Development / Strategic Solutions Executive

NFocus Consulting, Inc

Apr 2018 - Mar 2020 (2 years)

Drive sales revenue by targeting new clients, as well as focusing on account penetration of existing client base, and exploring retention/win-back opportunities. • Identified high-value prospects that employed omni-channel marketing strategies and leveraged solution selling techniques to provide tailored hyper-targeted programs that ensure ROI and increased loyalty. • Negotiated and executed MSAs, SOWs, & executed Federally mandated legal documents to ensure compliance. • Developed and led solution-based marketing programs and provided analysis of pre-/post-campaign metrics. • Led cross-functional teams to on-board new clients by aligning internal resources to ensure that omni-channel campaign goals of customer acquisition, customer ret

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Vice President of Sales & Operations

Office Mart Business Solutions

Jun 2013 - Jan 2018 (4 years 8 months)

Penetrate existing accounts and solicit new business while coaching and developing sales, operations, and administrative teams to increase sales and improve efficiency. • Acquired new clients by providing a solution-based approach to empower them to save money, consolidate vendor relationships, improve efficiency, as well as enhance their accounts payable process. • Analyzed reporting & implemented sales initiatives to increase sales revenue by penetrating existing accounts. • Added $200,000 in VAS Sales and maintained year-over-year sales revenue during an acquisition while improving top-line revenue through margin management. • Created and facilitated Sales Training presentations for the National Sales Force and the franchise network.

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Small Business Manager

The Dispatch Media Group

Jul 2010 - Jun 2013 (3 years)

Meet or exceed quarterly and annual advertising sales goals by developing new business while maintaining current clients to increase sales revenue. • Improved performance of my teams by analyzing performance & developing training & developmental exercises. • Identified sales/revenue opportunities and developed advertising and marketing campaigns to drive sales activity. • Improved reporting & analyzed findings and implemented real-time enhancements to achieve sales goals.

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Virtual Billing Manager

Jan 2009 - Sep 2014 (5 years 9 months)

Independent Medical Billing Consultant: Manage accounts receivables & back-office support to mental health professionals. • Efficiently and effectively submitted patient claim submissions, provided EOB statements. • Provided error resolution and collections support.

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Product Marketing Manager

Cranel, Inc.

Jul 2008 - Jan 2009 (7 months)

Manage the overall relationship of an industry-leading third-party vendor within Enterprise Content Management, as well as sales and revenue goals and day-to-day operations for the sales channel. • Implemented marketing campaigns and sales strategies to launch a new ECM product and gain market share to achieve sales goals through our Value-Added Reseller Channel. • Created performance reporting, analyzed findings, identified areas of opportunity, and implemented process improvements to ensure full potential of revenue development.

Business Banking Product Manager, Assistant Vice President

JPMorgan Chase

Jun 2006 - Dec 2007 (1 year 7 months)

Manage the overall relationship of third-party vendors to meet or exceed annual sales and revenue goals, while mitigating financial losses and attrition. • Created and implemented sales and marketing campaigns to achieve annual business development performance goals for two primary products - (1 ) Increased sales more than 28% and increased earned revenue more than 80% and (2) Increased sales more than 86% and increased earned revenue more than 537%. • Provided third-party escalation support for Bankers and Senior Leadership on sales and/or service issues.

Training and Incentive Coordinator

Alliancedata

Mar 2005 - Jun 2006 (1 year 4 months)

Provide extensive marketing and business development consultation to retail clients to ensure sales goals were met and exceeded within the contact center by increasing incremental sales. • Reviewed and analyzed client performance and made proactive recommendations to increase sales and improve profitability of private label credit card program. • Created and implemented innovative initiatives to inspire excitement to clients' sales forces to increase productivity while focusing on a successful customer experience.

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Loan Officer

M&T Mortgage Corporation

Jul 2003 - Mar 2005 (1 year 9 months)

Work with custom home builders to ensure business development goals were met and exceeded by providing mortgage financing to their clientele, as well as by providing reciprocal referral volume. • Proactively identified new sources of business while strengthening existing relationships by focusing on profitability while limiting financial losses. • Designed and developed customized training and marketing materials based on channel needs.

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Training and Product Marketing Coordinator

TIB - The Independent BankersBank

Jan 1999 - Jan 2003 (4 years 1 month)

Provide extensive consultation to Community Bank clientele while focusing heavily on strategic business development opportunities to meet or exceed annual sales goals. • Consultatively worked with clients to increase transaction volume 148% and increased revenues 160%. • Implemented new programs while maximizing risk management strategies to reduce exposure to financial losses.

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Team Manager

First USA Management Services, Inc.

May 1995 - Nov 1998 (3 years 7 months)

Manage and develop a team of approximately 40-50 Financial Service Advisors while focusing on daily operations and performance while improving proactive sales opportunities. • Reduced talk-time and increased customer satisfaction for approximately 45 million cardmembers, which accounted for approximately $50 Billion in total loans. • Created a cutting-edge methodology for training and development. Implemented the program by inaugurating the flagship contact center. Also facilitated Recurrent Training sessions for tenured employees.

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Marketing and Photography Volunteer

Junior Women's Club and TWIG1

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Former Captain, Ambassador, & Volunteer Organizer

Team Jeni's Cycling Team:

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Patron & Volunteer

Fairfield Area Humane Society:

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Former School-Based Mentor

Big Brothers & Big Sisters:

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Former Executive Board Member, Fundraiser, and Patron

Decorative Arts Center of Ohio:

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Volunteer & Host Family Lancaster

Lancaster Festival:

James Vitela

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James Vitela

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