James Riley III

Jobs 0% verified

L

Enterprise System Administrator

LoadSpring Solutions – Remote

Jun 2024 - Current (2 years 3 months)

• Resolve support tickets across phone, chat, and email with 95%+ satisfaction.
E

Owner & Mentor

EyeQ Basketball

Jan 2022 - Current (4 years 8 months)

• Focus on physical training, mental preparation, and discipline.
Senior Systems Administrator / Interim Manager

MRI Software

Jan 2022 - Jun 2024 (2 years 6 months)

• Led SOP creation, trained offshore teams, and served as acting manager during leadership absence.
eBusiness IT Technician

Best Western Hotels & Resorts

Oct 2019 - Jan 2022 (2 years 4 months)

• Partnered with vendors (e.g., DerbySoft) to solve sync and reservation issues.
Customer Technical Support Engineer

ChargePoint

Mar 2019 - Oct 2019 (8 months)

• Educated technicians and customers on installations and product features.
C

Business Analyst / Webinar Support

CiscoBroadsoft

Jul 2017 - Nov 2018 (1 year 5 months)

• Closed 70+ cases per month via Salesforce and JIRA, ensuring timely resolution of client issues and maintaining high customer satisfaction. Additionally, I utilized my experience in software and hardware installation to enhance system performance and support operations. Worked in a hybrid model two days a week, which allowed me to effectively upgrade operating systems and configure multiple operating systems for soft phones as needed, further improving the efficiency of remote support services.
B

Server Professional – Linux & Web Hosting

Bluehost Group

Jan 2017 - Jul 2017 (7 months)

• Provided Linux VPS hosting support and troubleshooting for web hosting clients.

Education 0% verified

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