James Paolo Duldulao CUSTOMER SUPPORT

Customer Service & Operations Representative

LumiMeds

Jul 2025 - Current (1 year 1 month)

• Managed high-volume email, calls, and chat support for GLP medication patients, delivering clear and compliant guidance • Advised patients on dosing, refills, subscriptions, order tracking, refunds, cancellations, and pharmacy-related inquiries • Investigated and reconciled delayed payments, ensuring accurate provider assignment and order processing • Submitted provider-approved prescriptions and chart documentation to pharmacies for timely fulfillment

Billing Specialist

Float Health

Aug 2023 - Jul 2025 (2 years)

• Managed invoicing and payment processing for up to 40% of total monthly pharmacy visits, ensuring accuracy and compliance with billing protocols • Reviewed clinical charts, generated invoices, and resolved discrepancies to secure timely pharmacy payments • Processed nurse payments with a high level of accuracy while addressing payroll-related inquiries • Maintained strong communication with pharmacies and nurses to quickly resolve billing and documentation issues • Identified and implemented process improvements to streamline billing operations and enhance team efficiency

Campaign Manager

Linked VA

Mar 2020 - Jun 2023 (3 years 4 months)

• Actively prospected new clients and qualified leads to generate sales meetings • Responsible for driving sales success through outbound channels • Managed digital campaigns and marketing strategies • Launched LinkedIn marketing campaigns resulting to 30% increase in client connections • Ensured timely updates of the CRM

AT&T Technical Support & Customer Service Representative

Sutherland Global Services

Sep 2016 - Oct 2018 (2 years 2 months)

• Focused on customer relations by providing services and assistance • Sales, billing, and tech account • Upsold products as part of the customer's solution

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Payroll Officer

ND Shipping Agency & Allied Services Inc.

Mar 2014 - Dec 2015 (1 year 10 months)

• Managed payroll processing system and records • Ensured salaries and taxes comply with Government regulations

James Paolo Duldulao

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