J

James McKay

About

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Nevada, United States

Timeline

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Résumé

Jobs verified_user 0% verified
  • U
    Cyber security training
    UNLV: University of Nevada
    Jan 2024 - Current (2 years 10 months)
  • Maximus
    Customer Service Representative
    Maximus
    Feb 2022 - May 2022 (4 months)
    • Helped disaster survivors navigate the FEMA database remotely to help find funding for needed home repairs. I utilized my time management skills to quickly review information. • Assisted survivors with application tracking and troubleshooting by providing updates on statuses through FEMA databases using ticketing systems. • Worked empathetically with survivors to ensure their needs were met by providing excellent and efficient communication. Paying atention to the customer and communicating properly cannot be overlooked.
  • U
    Driver
    UBERUBER EATS
    Oct 2020 - Current (6 years 1 month)
    • Used Uber interface and navigation on mobile device to execute client service requests. • Utilized multiple applications to find the most efficient travel routes for clients. • Always provides excellent customer service as a rideshare driver to ensure positive customer feedback and client retention. Aims to always give clients a 5-star experience.
  • Otis
    Customer Service Representative
    Otis
    May 2018 - Oct 2018 (6 months)
    • Assisted Otis brand elevator passengers through the help buton in elevators. Worked with engineers and passengers to ensure proper elevator operation. • Used Otis operating systems on PC to connect with elevators around the country to aid passengers in need. This position involved IT help as well.
  • M
    Video game tester
    MicrosoftVolt
    May 2014 - May 2016 (2 years 1 month)
    • Created bug tickets through the Microsoft ticketing systems software to alert the video game developers of possible issues with gameplay. • I had to have accurate atention to detail and a great memory to successfully complete daily tasks.
Education verified_user 0% verified
  • University of Nevada Las Vegas
    Cybersecurity Certificate
    University of Nevada Las Vegas
    May 2023 - Feb 2024 (10 months)
  • Central Connecticut State University
    Bachelor of Arts
    Central Connecticut State University
    Oct 2016 - May 2020 (3 years 8 months)
  • New England Institute of Technology
    Associate's degree in advanced automotive technology
    New England Institute of Technology
    Oct 2003 - May 2005 (1 year 8 months)
Projects (professional or personal) verified_user 0% verified
  • C
    Cloud Application Design Implementation
    Jan 2023 - Jan 2024 (1 year 1 month)
    • Designed an
  • M
    Microsoft Security Virtual Machine
    Jan 2023 - Jan 2024 (1 year 1 month)
    • Client configuration though virtual machines and Windows server configuration. Used PowerShell and DHCP to maintain and manage Windows systems. Increased the performance of systems through automation of administrative tasks. • Using the VM we could locate and evaluate the potential cyber criminals using cuting edge security operations and incident response. The best security operation begins with complete threat intelligence while using CISA guidelines.