Information Technology And Services Consultant
Penn State University
Aug 2015 - May 2018 (2 years 10 months)
Administered computer systems and networks of Penn State's 24 branch locations. Provided IT Support for technical issues in person, over the phone and remotely. Used ServiceNow to prioritize issues and analytical skills to look for inefficiencies, weakness, and security threats, then make decisions on how to proceed with the findings.