James Elsner Customer Support Team Lead at Tapcheck

Customer Support Team Lead

Tapcheck

Feb 2024 - Current (2 years 7 months)

Customer Support Team Lead, expert of Registration, Account, Transfer, and Fraud

Senior Customer Support Representative

Tapcheck

Jan 2023 - Feb 2024 (1 year 2 months)

Customer Support Representative

Tapcheck Inc

May 2021 - Mar 2023 (1 year 11 months)

Call Center Representative

Mass Markets

Jan 2021 - May 2021 (5 months)

Handles high volume inbound and outbound scheduling and information hotline calls while working to vaccinate the state of Florida.

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Data Entry Specialist

VASTEC

Dec 2020 - Jan 2021 (2 months)

Project Manager

Mayer

Aug 2017 - Oct 2020 (3 years 3 months)

>Managed dozens of private and public sector contracts, some worth upwards of a million dollars. Updated tracking sheets, managed returns and defects, and communicated schedules with customers >Managed all government contract applications across Florida >Processed orders, managed payments, balanced branch finances

Inventory Manager

Amazon

Sep 2012 - May 2014 (1 year 9 months)

>Helped establish the Ruskin branch of the Amazon fulfillment center >Suggested several improvements that were implemented to the direct benefit of morale and productivity >Managed floor inventory, adding lost items back to inventory, clearing duplicates, and flagging damages >Operated as an assistant manager during the winter rush, managing a team of twenty associates >Tracked productivity, motivating associates who were not meeting expectations and creating competitions for enjoyment and motivation >Spearheaded inventory consolidation projects

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Freelance Illustrator / Designer

Freelance Illustrator self employed

May 2012 - Current (14 years 4 months)

>I work in digital and traditional media to service clients along the entire spectrum of illustrative work. My work has included the following: >Created a business logo for a construction and renovation company >Created illustrations for clients across a variety of subjects >Photo editing and touch-ups

Copy Center associate

Staples

Apr 2012 - Oct 2013 (1 year 7 months)

>Managed multiple print projects in a high demand environment >Utilized my knowledge of graphic design to assist customers with layout editing >Managed a network of projects across physical, digital, and verbal orders

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Theatre employee

Florida Studio Theatre

Jan 2012 - Jun 2012 (6 months)

Gallery Monitor

Ringling College of Art and Design

May 2010 - May 2012 (2 years 1 month)

I monitor the different exhibitions had at Ringling, taking responsibility for galleries worth several hundred thousand dollars. I talk to patrons, answering questions pertaining to the work and artists, and direct them around to the different galleries.

James Elsner

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