James E. D. Tunesi Customer Support Representative / External communications

Customer Support Representative

Peek

Apr 2023 - Aug 2023 (5 months)

Provided support and resolutions for partners within a set timescale when they experienced issues using the booking software. Analyzed issues and implemented measures to improve the partner's experience when using the platform.

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External Communications/Moderator/Community manager

Digital Asset Exchange Web3 Blockchain

Jul 2019 - Oct 2022 (3 years 4 months)

• Managing communications with clients via Telegram, Email, Chat and Social media platforms such as Twitter. Trust Pilot, Google Apps and Reddit. • Training and monitoring the learning process for new colleagues which includes the demonstration and guidance of using a range of applications. • Reviewing and resolving client issues related to using the exchange and its many tools. • Participating in the development and improvement of the platform's features and communication strategies via group meetings. • Able to expand upon this role further if during an interview.
Assisted user's with their trades on the exchange which sometimes included questions on how they could use a range of tools to apply different orders such as Limit, Ma

AI Conversation trainer

Conversica

Jan 2018 - Feb 2019 (1 year 2 months)

• Analyzed email and text communication which the AI (Artificial Intelligence) had difficulty interpreting • Identified new actions for the AI platform to perform when analyzing responses. • Created and edited existing conversations and scripts which the AI used during exchanges with clients. • Video conferences and sprint reviews with U.S. departments in order to review current team performance and establish new objectives. • Regularly used the CRM platform Salesforce to track, allocate and complete tasks.

Content Generator

Edutecno

Sep 2016 - Oct 2018 (2 years 2 months)

• Generating and translating educational online content for both South American and U.S. markets. • Recording, editing and creating interactive videos via Adobe Captivate. • Translation, redaction, and editing of scripts and catalogs in English for educational products and marketing initiatives.

English Teacher

Instituto Chileno Norteamericano

Jan 2015 - Nov 2015 (11 months)

• Magna IV - Group class focusing on the development and application of Business English. • Ingersoll Rand - Private class, development of Business English.

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English Teacher

Deloitte & Touche Tomahtsu LTDA

Jan 2015 - Jan 2016 (1 year 1 month)

• Preparing both group and individual classes in accordance with the defined curriculum while also using my own resources to further support the student's learning requirements. Conducting assessments and providing constructive feedback.

English Teacher

International Center for Tropical Agriculture

Jan 2014 - Jan 2015 (1 year 1 month)

• CORFO English programme (Camara de Comercio de Santiago) Included following Open Mind textbook syllabus, class activities and preparation for TOEIC examination. • Universidad De Chile - Workshops mainly centered on conversational English. • DirecTV - Small group classes using textbook syllabus. • Finning CAT - Private lessons which included following a textbook syllabus and conversational exercises.

Pensions Administration Specialist

Friends Life

Jul 2013 - Feb 2014 (8 months)

• Ensured policies and schemes were administered efficiently according to the bespoke framework which governed them. • Carried out a range of administration tasks including maintenance of policies and holding regular communications with clients, schemes and financial advisors.
Provided support to existing pension holders and clients (companies) which would involved a range of queries or information requests based on the pension product they were enrolled in.

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Community Media Assistant

The Football League Trust,

Mar 2010 - Sep 2010 (7 months)

• Wrote a range of online stories for www.football-league.co.uk, and for each of the 2010 Football League Play Off Final programmes. • Credited with creating and instigating a strategy for increasing print media and online coverage of Football League clubs' community work. • A key member of the London based External Affairs Department, liaised with club executives, media and politicians to enhance the profile of the community work. • Prepared members of The League's Senior Management team for media • interviews, including the researching and penning of briefing notes. • Experienced at handling media at high profile events, includi

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Assistant Researcher

Wall to Wall Media,

Oct 2009

• Worked as an for the "Who do you think you are?" television program which involved attending the British Newspaper Library to conduct research on individuals featured in the television program.

University Ambassador

York St. John University

Nov 2007 - May 2008 (7 months)

• Conducted tours and provided hospitality to visitors and dignitaries for the University.

James E. D. Tunesi

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James E. D. Tunesi

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