James brunkow
About
Detail
Utah, United States
Résumé
Jobs
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- CRegulatory Complaint SpecialistChime BankApr 2024 - Current (2 years 7 months)• Investigate complaints from CFPB and Attorney General office • Respond to regulatory agency with findings. • Worked with SME to make corrections on customers accounts based on findings. • Collaborated with team members to resolve complaint claims.
Operations Analyst, Disputes SpecialistVaro BankNov 2021 - Apr 2024 (2 years 6 months)• Performs end-to-end resolution of debit and credit card dispute claims in accordance with all bank regulations, policies, and procedures • Investigates cardholder claims of fraud or unauthorized transactions, and all billing errors • Utilized Visa Resolve Online (VROL) to file chargebacks, review responses, and resolve chargebacks • Posted financial adjustments and balance adjustments for secured credit card accounts • Reviews account history and activity to identify fraud patterns, and refers unusual activity to the appropriate teams • Identifies and escalates credit reporting errors related to secured credit card accounts- Quality Control Specialist, Corporate Card & Specialty TeamDiscover cardMay 2004 - Nov 2021 (17 years 7 months)• Performed quality control audits of member interactions related to dispute claims • Maintained and updated reporting for dispute operations • Investigated and reviewed dispute claims in accordance with Regulation Z and bank procedures • Assisted Compliance teams with reviewing and collecting documents, including Power of Attorney requests, law enforcement requests, and customer correspondence • Cross-trained in workforce management, disputes/chargebacks, and member facing lines of business
Education
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- Bachelor of Business AdministrationBrandman UniversityJan 2019 - Jun 2021 (2 years 6 months)
- Associate DegreeLDS Business CollegeJan 1993 - Jun 1995 (2 years 6 months)