Jamel Corot VIRTUAL ASSISTANT

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PRODUCT RESEARCH ANALYST

Why Unified

Sep 2024 - Mar 2025 (7 months)

Conducted thorough market assessments to determine product eligibility for sale. Escalated findings to other teams for compliance verification and product listing finalization. Performed accurate data entry and documentation of research findings.

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SALES ADMINISTRATOR

Glenn Cleaning & Support Services

Apr 2024 - Sep 2024 (6 months)

Performs lead qualification for B2B (business-to-business) opportunities by conducting outbound calls and online research. Verify and update the CRM's lead information (phone numbers, addresses, etc.). Scheduled appointments for potential clients interested in receiving a quote. Sent outbound emails to leads requesting information about the company's services. Maintained accurate and up-to-date records to support efficient operations.

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CUSTOMER SERVICE REPRESENTATIVE

LawnStarterLawnLove

Aug 2022 - Apr 2023 (9 months)

Handle customer and provider inquiries and complaints via phone and email. Maintain customer records and track customer interactions using Zendesk. Assisted customers with service offer selection and answered service-related questions. Meeting monthly KPI goal.

BETA AGENT

Agents Only

Oct 2021 - Mar 2022 (6 months)

Taking inbound orders over the phone. Track possible errors when using the ordering system. Meet account KPIs.

FREELANCE EMAIL SUPPORT

1840 & Company

May 2021 - Aug 2021 (4 months)

Respond to tickets using Zendesk and communicate with the team using Slack. Responding to customer queries in a timely and accurate way via email. Identifying customer needs and helping customers use specific features. Analyzing and reporting product malfunctions.

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LOAN ORIGINATOR

ARB Facilities

Nov 2020 - Mar 2021 (5 months)

Provide Seamless customer service to clients inquiring about their loan applications and status. Answer queries about loan documents needed. Provide an estimated amount they can avail of based on their monthly income.

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Subject Matter Expert

Convergys-Concentrix Phil.

Nov 2014 - Mar 2020 (5 years 5 months)

Receiving supervisory calls. Investigate client escalations through call listening. Providing feedback to agents to correct certain errors/mistakes. Tracking and reporting on operational performance. Other ad-hoc tasks as assigned by the Sr. Management. Assist in maintaining policy and procedure documents. Assisting with the implementation of new processes and procedures.

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Intern Floor Coordinator / Real-Time Analyst

Convergys-Concentrix Phil.

May 2012 - Mar 2020 (7 years 11 months)

Real-time monitoring of agents. Ensuring adherence to their schedules. Executes plans and ensures effective implementation of schedules. Uses over and under rules to minimize the gap between actual arrival and forecasted patterns. Create and deliver daily, weekly, and monthly WFM reports.

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Customer Account Executive Representative

Convergys-Concentrix Phil.

May 2012 - Mar 2020 (7 years 11 months)

Receiving calls from customers with problems with their cable tv, internet, and telephone service. Assisting customers regarding their billing concerns. Upselling products to the customer who is willing to add new services.

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Customer Service Representative

Transcom, Philippines

Oct 2011 - Feb 2012 (5 months)

Taking orders over the phone. Assisting customers regarding their billing concerns. Receiving calls from customers who are having problems with their cable TV.

Jamel Corot

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