J

Jamal William Bookwalter

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Michigan, United States

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work
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  • C
    Salesforce Release Manager
    Capgemini Government Solutions
    Aug 2024 - Nov 2025 (1 year 4 months)
    Served as Release Manager for the client FDIC (RRMP5 Project), ensuring high security, compliance, and controlled deployments for all Salesforce updates. Successfully delivered two major Releases, including one with 200+ user stories, coordinating across development, testing, and business teams. Established and enforced governance frameworks, change control, and compliance standards to meet strict security and regulatory requirements. Defined and maintained CI/CD pipelines for automated deployments and testing. Utilized Copado and GIT to minimize manual intervention and human error. Executed a flawless production release with zero errors for hundreds of user stories, cutting deployment time from one week to a few hours. Trained developers o
  • Comerica Bank
    Salesforce Release Manager, VP - Platform Manager
    Comerica Bank
    Jan 2022 - Apr 2024 (2 years 4 months)
    Spearheaded engineering support and Release Management for the Customer Engagement System built on Salesforce. Oversaw platform health, operations, and technical decision-making within a DevOps environment. Managed the full release lifecycle using Copado (CI/CD), coordinating planning, scheduling, preparation, execution, and validation of all approved deployments. Controlled platform administration, including sandbox refreshing/syncing, user provisioning, hierarchy updates, and feature documentation. Implemented release branching, code merging, and conflict resolution strategies using Copado and Bitbucket. Ensured platform currency with native Salesforce releases and maintained awareness of internal/vendor system changes affecting the envir
  • A
    CRM Coach
    AVL North America
    Nov 2018 - Dec 2021 (3 years 2 months)
    Led as the primary administrator and expert accountable for ensuring the effectiveness of the local Salesforce CRM implementation for Sales, Marketing, and Service teams. Acted as the primary liaison to the Global CRM Team. Managed comprehensive Salesforce Administration activities, including users, roles, security, profiles, permission sets, customizations, reports/dashboards, and AppExchange application support. Built and deployed custom workflows and processes to support local business needs and provided ongoing user support/help request management. Facilitated requirements gathering and prioritization with local users, communicating needs to the Global CRM Team for new functionality development. Conducted user training, managed mass dat
  • J
    Salesforce Consultant, Technical Lead
    JDM Consulting
    Feb 2018 - Jun 2018 (5 months)
    Led teams as an IT Contractor for Oakland County's Economic Development department. Focused on technical leadership, strategic planning, and implementation of Salesforce solutions. Conducted Business Analysis and evaluation leading to the selection and implementation of a Salesforce Backup Solution. Implemented Single Sign-On (ADFS) and trained support staff on the administration of Service and Sales Cloud. Performed a gap analysis and one-year needs assessment to document the current state and estimate future work for the Salesforce platform. Supported the Business Development Director with strategic planning for future Sales Cloud features, including Enterprise Territory Management.
  • W3R Consulting
    Salesforce Administrator/Consultant, Technical Lead
    W3R Consulting
    Jul 2017 - Feb 2018 (8 months)
    Transformed operations as the technical Lead for the Converge Project, a comprehensive Sales and Service Cloud implementation, establishing the Comerica Salesforce Org from scratch as a unified platform for multiple departments. Interfaced with Enterprise departments (Architecture, Security, Data) to launch the unified Salesforce platform. Aided in the evaluation and selection of third-party DevOps and Backup tools, defining the organization's DevOps and Environment strategy. Performed core administration tasks, including managing user roles, profiles, and hierarchies; and creating custom objects, workflows, reports, and dashboards. Held ownership of SFDC releases and the Converge launch, establishing the initial DevOps model and promoting
  • Angie's List
    Salesforce Administrator
    Angie's List
    Jun 2015 - Nov 2016 (1 year 6 months)
    Delivered advisory and daily administrative services and specialized in establishing governance, business processes, and the full Software Development Lifecycle (SDLC) for the Enterprise Technology/Engineering Department. Oversaw pre-production environments and the Change Management/Cl tool (Flosum), enabling a smooth development-to-production lifecycle. Selected, implemented, and managed third-party tools for Continuous Integration, Data Seeding, Integration, Testing, and Disaster Recovery. Introduced best practices for Sandbox synchronization and data population, resulting in a >75% reduction in human error and effort during production deployments. Created a Wave Analytics application to help sales teams quantify product economic value an
  • S
    Bilingual Global Premium Support Analyst
    Salesforce.com (ExactTarget Marketing Cloud)
    Dec 2013 - Feb 2015 (1 year 3 months)
    Provided hands-on, advanced-level Bilingual (Spanish/English) Technical Support and consulting for Salesforce Marketing Cloud Key Clients in a fast-paced, global environment. Delivered functional troubleshooting, feature explanation, SFDC integration consulting, and best practice guidance to clients via phone, chat, and email. Managed over 200 inbound/outbound Key Client support transactions per month using the Salesforce Service Cloud platform for case management.
  • A
    Cloud Management Engineer
    Appirio, Inc.
    Apr 2012 - Sep 2013 (1 year 6 months)
    Performed as a Certified Salesforce Administrator managing steady-state, production Salesforce CRM cloud environments and providing technical support for complex Cloud Management customers. Administered, configured, and maintained custom CRM applications for key accounts. Deployed the migration of millions of records to the Salesforce Service Cloud platform. Steered user management, deployments, and patch releases for production environments. Collaborated with overseas development teams to provide requirements, testing, and configuration of custom client solutions.