Jamal Strawder

Jamal Strawder

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IT Support Specialist
California, United States

Timeline


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school
Education

Résumé


Jobs verified_user 0% verified
  • randstad
    Service Desk Agent
    randstad
    Jan 2025 - Current (1 year 7 months)
    Receive and record IT incidents and service request through various channels (phone, email, ticketing system). Provide initial assessment and diagnosis of reported issues. Troubleshoot and resolve IT issues, including hardware, software, network and applications problems. Escalate complex issues to higher-level support teams as necessary. Provide clear and concise guidance and support to end-users. Communicate technical information in an easily understandable manner to the end-user. Educate users on basic IT procedures and best practices. Maintain accurate records of incidents and resolutions in the ticketing system. Follow up with users to ensure issues are resolved satisfactorily.
  • C
    IT Support Specialist
    Computer Experts Business IT Support Services for Greater Sacramento
    Mar 2016 - Nov 2024 (8 years 9 months)
    We provided managed and full-service IT support for 30 small and medium businesses. Using a web base ticketing system, Autotask, I was responsible for tracking, updating and resolving submitted trouble tickets by our clients. Coordinated with external vendors to ensure timely maintenance and support of IT systems. Diagnosed and resolved hardware, software and network faults. Installed and configured computer systems, servers, switches, Wi-Fi access points, firewalls and routers onto the clients’ networks. Configure and setup Windows stand-alone and virtual Exchange, Domain Controller and DHCP servers. Performed data backups and data recovery. Created and maintained users’ Active Directory and Exchange accounts. Used other web base admin por
  • Pyramid Consulting INC
    IT - End User Support
    Pyramid Consulting INC
    May 2013 - Aug 2015 (2 years 4 months)
    Provided tier 1 and 2 desktop, laptop and thin client support by diagnosing, reporting, resolving or correcting hardware and software faults to meet the company's SLA (service level agreement). Identified, research and resolve technical problems. Help support a Citrix XenApp 4.5 migration to the XenApp 6.5 environment. Supported the iPad2 standardization project by migrating all Android tablet users to iPad2 for over 100 supervisors and maintain support of the iPads. I performed monthly health assessments of various hardware devices for the call center. I performed enterprise maintenance release testing and validations. I performed MACs (move, add, change). Used Remedy ticketing system to monitor, track, update and close trouble tickets.
  • T
    Regional Service Technician II
    Tolt Service Group
    Apr 2010 - Apr 2013 (3 years 1 month)
  • Compucom
    Field Services Technician
    Compucom
    Jun 2009 - Aug 2009 (3 months)
  • Caci
    Hardware/Network Field Tech
    Caci
    May 2006 - Mar 2009 (2 years 11 months)
  • S
    Client Support
    Staff Tech Inc STI
    Jan 2006 - May 2006 (5 months)
  • K
    Field Technician
    Kimco Technology Group
    Mar 2005 - Oct 2005 (8 months)
Education verified_user 0% verified
  • T
    CompTIA Certifications: A+, Network, Information Technology
    TechSkills of Sacramento
    Jan 2009 - Jan 2010 (1 year 1 month)
  • Heald College
    Associate's degree, Information Technology
    Heald College
    Jan 2001 - Jan 2002 (1 year 1 month)
  • H
    Associate's degree, Computer and Information Sciences and Support Services
    Heald CollegeRoseville
    Jan 2001 - Jan 2002 (1 year 1 month)