J

Jamaica Serraon Mejia

About

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Province of Tarlac, Philippines

Timeline


work
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school
Education

Résumé


Jobs verified_user 0% verified
  • ThoughtFocus
    Process Associate | Support Analyst (Email) Real Estate
    ThoughtFocus
    Jan 2024 - Current (2 years 4 months)
    Managed client inquiries via Zendesk, efficiently resolving software-related issues such as user setup, account permissions, lease management, functionality problems, reporting, and accounting functions. Collaborated with the product team to escalate software bugs, ensuring timely fixes and updates for clients. Worked with the Technical Accountant regarding accounting issues. Organized and scheduled client meetings as necessary, and effectively managed call communications to enhance client engagement. Utilized Azure to communicate with the development team about user access, database refreshes, and deploying fixes. Documented and tracked support tickets using spreadsheets, maintaining accurate records of customer interactions and resolution
  • Foundever
    Energy Account and Retail Account
    Foundever
    Jan 2022 - Dec 2024 (3 years)
    Handled an average of 20+ inbound customer calls daily, assisted customers with billing inquiries, meter readings and account updates. Made outbound calls to verify customer account information and property details. Completed forms and spreadsheets with customer information for energy bill support. Explained bills, overdue bills, and meter readings to customers. Utilized Citrix to log calls, update customer information, and account notes. Retail Account Managed and processed customer orders, returns, exchanges, and order cancellations. Assisted customers in placing retail orders, providing detailed product information, and guiding them through the checkout process. Communicated with customers regarding order status, shipment updates, and po
  • R
    S1 Administrative Officer
    Reserve Officer Training Course |Philippine Army
    Jan 2021 - Jun 2022 (1 year 6 months)
Education verified_user 0% verified
  • C
    ADVANCE - RESERVE OFFICER TRAINING COURSE
    Camp Lt. Tito Abat
    Jan 2019 - Jan 2022 (3 years 1 month)
    I handled the administrative tasks. I am the one who handled and prepared reports.
  • P
    BACHELOR OF SECONDARY EDUCATION
    Pangasinan State University
    Jan 2019 - Jan 2021 (2 years 1 month)
  • D
    Senior High School
    Don Ramon E. Costales Memorial National High School
    Jan 2016 - Jan 2018 (2 years 1 month)
  • D
    JUNIOR HIGH SCHOOL
    Don Ramon E. Costales Memorial National High School
    Jan 2010 - Jan 2016 (6 years 1 month)