Energy Account and Retail Account
Foundever
Jan 2022 - Dec 2024 (3 years)
Handled an average of 20+ inbound customer calls daily, assisted customers with billing inquiries, meter readings and account updates. Made outbound calls to verify customer account information and property details. Completed forms and spreadsheets with customer information for energy bill support. Explained bills, overdue bills, and meter readings to customers. Utilized Citrix to log calls, update customer information, and account notes. Retail Account Managed and processed customer orders, returns, exchanges, and order cancellations. Assisted customers in placing retail orders, providing detailed product information, and guiding them through the checkout process. Communicated with customers regarding order status, shipment updates, and po