Jalal Abao

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Gen Al Content Writer

TELUS Digital

Nov 2024 - Jan 2026 (1 year 3 months)

• Produced and refined training data for generative Al models, consistently meeting quality standards with 99%+ accuracy • Reviewed prompts and responses to improve clarity, relevance, and overall output quality • Handled sensitive and edge-case content (NSFW/NSFL), ensuring compliance with strict safety guidelines • Maintained full productivity targets while working within detailed and evolving annotation standards
Digital Insights Associate

Internews

Oct 2023 - Sep 2024 (1 year)

• Managed 40-60 daily interactions across social and review platforms, responding to feedback in a clear and professional manner • Handled a mix of inquiries and complaints, adjusting tone depending on the situation to avoid unnecessary back-and-forth • Kept track of common concerns and recurring questions, using them to improve how responses were written over time • Coordinated with internal teams on sensitive cases to make sure replies stayed aligned with messaging and intent
Media Analyst

iDeals

May 2023 - Oct 2023 (6 months)

• Reviewed 150-250 daily mentions, comments, and reviews across 2 accounts, focusing on what needed attention and what could be deprioritized • Analyzed sentiment and tone behind audience feedback to guide appropriate response strategies and communication approach • Grouped similar concerns and recurring issues to give the team a clearer view of what audiences were raising • Flagged critical or time-sensitive feedback early so it could be addressed before it escalated further

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