Jake Girard

Jake Girard

About

Detail

Independent Consultant at JRG Consulting
Rhode Island, United States

Contact Jake regarding: 
work
Full-time jobs
Starting at USD100k/year

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Moo
    Network & Infrastructure Engineer II
    Moo
    Nov 2024 - Feb 2025 (4 months)
    - Assisted in the design and planning of a comprehensive network expansion in MOO's flagship 100k sqft manufacturing facility, ensuring seamless connectivity across all operational areas.
    - Transitioned the network management process to Ansible and Terraform, enhancing the sustainability of configurations both onsite and in the AWS cloud environment, resulting in improved operational efficiency.
    - Led an initiative to replace all VMware servers with Proxmox clusters, achieving high availability for critical applications while reducing infrastructure costs by streamlining virtualization processes.
  • Moo
    Network & Infrastructure Engineer I
    Moo
    Apr 2023 - Nov 2024 (1 year 8 months)
    - Collaborated with global IT teams to streamline network operations across multiple locations, enhancing overall network performance and reducing downtime by improving communication protocols.
    - Documented site configurations in detail to ensure consistency across the organization, which improved onboarding processes and reduced troubleshooting time by ~25%.
    - Supported and optimized Meraki wireless solutions to provide secure connectivity for over 500 devices across various sites, resulting in a more reliable user experience employees and equipment.
    - Led the successful implementation of the InfoBlox DDI/IPAM solution that improved network reliability and management efficiency for IP address allocation across all company lo
  • JRG Consulting
    Independent Consultant
    JRG Consulting
    Nov 2022 - Current (4 years)
  • SQUIRE
    Product Specialist
    SQUIRE
    Apr 2022 - Nov 2022 (8 months)
  • Lightspeed Commerce
    Technical Operations Network Specialist
    Lightspeed Commerce
    Sep 2021 - Apr 2022 (8 months)
    - Acted as the subject matter expert for Meraki networking equipment, providing critical support that improved customer satisfaction levels through enhanced network performance and reliability.
    - Sourced and rigorously tested new technologies to enhance customer network infrastructure, leading to optimized solutions tailored to client needs while ensuring seamless functionality.
    - Planned and oversaw enterprise-level network installations for clients, successfully executing projects that met both timelines and budget constraints while maintaining high standards of quality.
    - Designed customized network solutions focused on wireless performance, security protocols, and VLAN segregation strategies that significantly boosted ove
  • Lightspeed Commerce
    Technical Operations Engineer
    Lightspeed Commerce
    Aug 2019 - Sep 2021 (2 years 2 months)
    - Delivered critical networking support to sales and account management teams, ensuring seamless communication and collaboration that directly contributed to increased client satisfaction and retention rates.
    - Validated solutions for Upserve products by conducting thorough testing and analysis, resulting in improved client experiences that enhanced product reliability and user satisfaction.
    - Served as a subject matter expert on Upserve products, enhancing internal documentation which streamlined training processes for new team members across multiple departments.
    - Collaborated effectively with support and engineering teams to address bugs and create feature requests promptly.
    - Led field-service projects by providing
  • S
    Systems Engineer - Tier 3
    Sep 2018 - Aug 2019 (1 year)
    - Managed Windows server environments to ensure optimal security and operational efficiency, significantly reducing potential vulnerabilities across the infrastructure.
    - Specialized in network cabling design and certification processes, enhancing the reliability of network connections for various clients.
    - Configured and maintained critical network hardware including SonicWALL firewalls and servers to ensure seamless connectivity for end-users.
    - Developed strong relationships with clients by serving as the primary contact for high-level technical support, leading to improved customer satisfaction ratings.
    - Resolved complex technical issues promptly to minimize downtime, ensuring that client operations remained uninte
  • S
    Support Engineer - Tier 1 & 2
    Oct 2017 - Sep 2018 (1 year)
    - Managed an average of 18 technical support tickets daily, ensuring timely resolution of user issues related to software applications and hardware devices across multiple platforms.
    - Delivered effective solutions for a range of technical problems including VOIP configurations, security protocols, printer setups, server maintenance, and general hardware troubleshooting.
    - Escalated complex technical challenges to senior engineers when necessary, facilitating efficient problem resolution while maintaining high customer satisfaction levels.
  • IT Support RI
    Retail Store Manager
    IT Support RI
    Mar 2017 - Oct 2017 (8 months)
    - Managed daily store operations efficiently, ensuring smooth opening and closing procedures while maintaining high standards of customer service across all interactions with clients.
    - Trained and developed two residential bench desk employees, resulting in improved team performance and enhanced service delivery to customers seeking technical support.
    - Oversaw the procurement of hardware and software for both retail store inventory and residential clients, optimizing product selection to meet diverse customer needs effectively.
    - Maintained a comprehensive database of over 600 monthly user agreements, ensuring accurate tracking of recurring charges while enhancing operational efficiency in billing processes.
  • IT Support RI
    Bench Desk Technician
    IT Support RI
    Sep 2016 - Mar 2017 (7 months)
Education verified_user 0% verified