Jair da Costa Braga Junior Projetc / Process Manager

Product Manager

Trustly

Nov 2023 - Current (3 years)

● Reduced customer request backlog by 85% by implementing a new support framework aligned with stakeholder priorities.
● Delivered partner API platform for financial institutions in

1

Senior Product Owner

123Milhas

Jun 2022 - Oct 2023 (1 year 5 months)

● Led full revamp of the 123fidelidade Loyalty Program, increasing customer
retention by 15% and reducing marketing costs by 20%.
● Created and launched 123assist, integrating travel insurance into checkout
flow, boosting revenue by 10% and customer loyalty.
● Owned and prioritized the product backlog, driving sprint execution and
cross-functional collaboration.
● Launched the Guaranteed Credit product, responsible for 15% revenue
growth and higher recurring purchases.
● Used performance data to guide st

A

Chief Operating Officer

Actiz Optimizers

Aug 2020 - Current (6 years 3 months)

Manage all software development, implementation, support, and consulting operations.
Management / Project Specialist

Manage projects through agile methodologies, sprint planning meetings, daily meetings, backlog management, sprint
closing meetings, weekly meetings with clients, physical-financial project schedule management, resource management
and customer relationship.

M

Consultant and Auditor for Management, Projects, and Processes

Master in Management and Technology

Nov 2019 - Mar 2020 (5 months)

Main Achievements:
✓ Identification of best practices and operational gains for the MedSenior client that supported its expansion through
process replicability.

H

Head of Projects and Quality

Jun 2019 - Jul 2020 (1 year 2 months)

Responsible for managing the Projects (internal and external), Quality and Process areas.
Manage projects through agile methodologies, sprint planning meetings, daily meetings, backlog management, sprint
closing meetings, weekly meetings with clients, physical-financial project schedule management, resource management and customer relationship.
Main Achievements:
✓ Structuring the entire project management methodology, applying the SCRUM Framework.
✓ Development of the company's main product, ActizLab, from the strategic planning, conception, to the implementation of projects in customers.
✓ Customer satisfaction rates with the product and projects above 95%.
✓ Reduction of at least 30% in time, cost, or e

H

Quality Coordinator

Hospital Infantil Alzir Bernardino Alves - IGH

Dec 2017 - Jun 2019 (1 year 7 months)

Responsible for the Quality and Projects areas.

Main Achievements:
✓ Conquest of the unit's first Sanitary Surveillance license, through an adaptation project.
✓ Construction of the entire quality management system from 0.

L

Quality Coordinator - Regional Brazil

Layer2 Brasil

Jun 2014 - Dec 2016 (2 years 7 months)

Develop and manage the Quality and Operational Support/Projects area of the Supply Chain Division nationwide.

Main Achievements:
Management / Project Specialist

✓ Improvements in all Supply Chain indicators in the Brazil region, from the worst world levels to record results in 04 of the 07 indicators.
✓ Recognition of the quality management portal prepared by our team, by the head office in France, as the best
management practice in 2015.

HSE Consultant

Petrobras

Feb 2014 - May 2014 (4 months)

(3-month project)
Main Achievements:
✓ Drastic reduction of fires on drillships, through mapping and identification of providers with the longest history of occurrences vs. worst results in follow-up audits.
✓ Reduction of accidents as a result of mapping the main accident causes on drill ships and implementing targeted
actions.

W

National QHSE Coordinator

Wilson, Sons Logística

Oct 2007 - Dec 2012 (5 years 3 months)

Main Achievements:
✓ Creation of an internal management award presented at Expologistica 2009 as a reference in integrated management
for logistics operators.
✓ Drastic reduction of occupational accident rates, to values close to 0, reducing costs with social security factors.
✓ Operational improvements due to process mapping.
✓ TurnOver reduction through the generation of a sense of belonging of the units distributed throughout Brazil.

G

QHSE Coordinator

G. Silva Logística

Feb 2004 - Sep 2007 (3 years 8 months)

Main Achievements:
✓ First ISO 9001 certification without the need for external consulting from the company.
✓ Best historical result in % (to date) for a SASSMAQ audit.
✓ Reduction of occupational accident indicators to 0.

Jair da Costa Braga Junior

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Jair da Costa Braga Junior