Jaime Robledo Senior Consultant | Modern Workplace Solutions Architect with AI

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Senior Consultant

EUC Consultants LLC

Jan 2022 - Current (4 years 4 months)

• Engage with clients to conduct comprehensive assessments of their existing workplace technologies, processes, and collaboration tools. • Analyze client requirements and develop tailored modern workplace strategies that align with their business objectives. • Design and present innovative solutions that incorporate cloud-based productivity tools, collaboration platforms, security measures, and remote work capabilities. • Collaborate with cross-functional teams, including IT, development, and management, to ensure seamless implementation and integration of recommended solutions. • Lead workshops, training sessions, and demonstrations to educate clients about the benefits and functionalities of the proposed modern workplace solutions.

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Premier Field Engineer (Microsoft Vendor)

Trimax Americas

May 2019 - Aug 2020 (1 year 4 months)

• Develop and Present Workshops For various products such as Intune and EMS • Effectively lead critical situations including documented action plans and daily status updates for the customer and Microsoft management • Deliver solutions for various migrations like windows 10, Intune, AAD and Azure Infrastructure Service. • Develop a working relationship with Microsoft Consulting Services (MCS) and other PFE team members ensuring enhanced cooperation and mutual support • Handle blocking issues and cases, ensuring the most effective resolution of all issues • SCCM 2012 deployment and infrastructure knowledge including design investigation, and implementation experience. • Deploying Windows 10 with System Center and Auto pilot for Modern Manage

Microsoft Endpoint Manager Architect

The Mosaic Company

Aug 2020 - Jan 2022 (1 year 6 months)

• Design, implement and consult on Microsoft Intune solutions and related technologies • Serve as the technical lead and subject matter expert for Intune with projects and documentation. • Azure DevOps and CI/CD pipelines to deploy applications automatically to end users using PowerShell for Microsoft Graph & Intune. • Deploying and managing Security and Feature updates for Windows and Office 365. • Deploy and Manage Windows as a Service. Automate MDT to import for Autopilot setup. • Streamline Application to deploy Autopilot Configurations and compliance profiles. • Deployed and managed Microsoft Intune from scratch.

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Windows Senior Systems Engineer

InfoHedge Technologies LLC

Nov 2017 - Jun 2018 (8 months)

Building Windows 10 image with BareMetal side by side and inplace also able to deploy WASS Deploying Office 356 click to run with system center configuration manger. Design, manage and Support Multi forest PKI SCCM Infrastructure. Install Configure and manage distribution point. Deployment of Microsoft and Third party monthly updates with advance troubleshooting deployments. Extensive experience in the implementation, administration and configuration of SCCM Enterprise environment. Experience with desktop deployment automation architecture, design/migration and troubleshooting. Knowledgeable in desktop virtualization and thin client technologies. Contribute to development and ongoing improvement of industry best practices and standards fo

Information Technology Infrastructure Specialist

Avanade

Jan 2019 - May 2019 (5 months)

· Deep understanding of evergreen workplace environments and workplace servicing management processes, approaches, tooling and impacts. · Working on Windows 10 upgrade projects · Integrating Office 365 or other cloud-based offerings into desktop environments · Working on authentication mechanisms such as ADFS. · Working in Directory Services (Active Directory, Group Policy) and security components of Windows desktop operating systems - Windows 7, Windows 8.1 and Windows 10. · Working in SCCM (Current Branch version), Itune, AutoPilot · Working in SCCM (Co-Management), Azure Infrastructure · Working with desktop encryption third-party security products eg BitLocker etc · Working with desktop management tools and packaging tools eg InstallShi

SCCM Administrator

Cubic Corporation

Jul 2018 - Jan 2019 (7 months)

Experienced with 1E Nomad & Shopping. Responsible for set-up and administrating of Microsoft System Center Configuration Manager, including management of back-ups and the deployment of software upgrades and patches. Deploying Office 356 click to run with system center configuration manger · Building Windows 10 image with BareMetal side by side and in place also able to deploy WASS · Building reports for client health with report builder 3.0 on Configmgr 2012. · Experience packaging applications with Admin Studio and Installshield.

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Infrastructure Technician II

Verisk Analytics

Jun 2015 - Aug 2017 (2 years 3 months)

Design, implement and support System Center Configuration Manager (current branch) across complex multi domain and multi member company environment. Windows patching and relevance programming. Ability to create Microsoft Installer (.msi) packages and Microsoft Transforms (.mst) using AdminStudio, Orca, and VBScript. Experience deploying and testing highly complex installation packages for functionality, compliance, quality assurance, integration, with user acceptance. Skilled in performing QA after installation packages created by Software developers to verify that the MSI is operating correctly to install, uninstall, and repairing. Application, ensuring no DLL/registry conflicts or ICE errors in the MSI packages. Experienced in SQL reporti

Remote Windows 10 Consultant

Moodys Corporation

Aug 2017 - Nov 2017 (4 months)

Subject matter expert on Windows 7 and 10 installation/administration and deployment. Building a Standard Image for all deployment types including VDI Subject matter expert for OSD (operating system deployment) & Windows as a Service (Windows 10 WaaS). HIPAA, SOX and other hardening processes in-bedded into the image process. Operating System Deployment (OSD) task sequences with SCCM (Systems Center Configuration Manager), MDT (Microsoft Deployment Toolkit), and OMS (Operations Management Suite). Ability to manage and support all Systems for all types of Automated deployment tasks. Using the Windows Imaging and Configuration Designer tool, create provisioning packages that can be applied to devices. Customize the out-of-box-experience (OOBE

Enterprise System Engineer

AMC Networks

Sep 2013 - Jun 2015 (1 year 10 months)

System administration experience on All windows and Mac platform operating systems as well as VMware VSphere. Experience with authoring, deploying, and support Windows, Mac and tablets images. Experience upgrading and managing Windows, Mac and laptop hardware. Experienced packaging and deployment software for Windows in SCCM 212 sp1 cu5 and Casper for MACs. Active Directory administration of OU’s, resources, security principals, DNS/name space and group policy management. Experience working in a dynamic, high-pressure production environment with a mid to large systems and storage infrastructure with multiple sites/networks. Solid trouble shooting and problem solving skills. Able to obtain, understand and interpret performance data. Build

Application Packager /Mac Admin

Brown Brothers Harriman

Dec 2011 - Dec 2012 (1 year 1 month)

Experience in administering a multi-level SMS or SCCM hierarchy. Maintain and create desktop images for all operating systems, applications and drivers to support all desktop hardware. Create and document all task sequence processes, including Software Update Deployment of Windows Updates. Able to troubleshoot operation of SCCM servers without supervision. Experience in administering SQL server. Checking Execmgr.log for advertisements that run Able to write SQL queries for SCCM reporting. Creating Install Wrappers in wise script format. Able to migrate existing SMS or SCCM to new hardware. Experience with PXE boot for OSD Deployment and Migration. Able to setup SCCM advertisements, queries, and collections without supervision. Able to trou

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Application Deployment Manager

Thornton Tomasetti

Apr 2013 - Jul 2013 (4 months)

Information Technology department in support of software acquisition and deployment company-wide. Centrally-managed but geographically distributed, based in various offices in the US and overseas, with the greatest concentrations in the New York and Chicago offices. Automated software deployment experience in a Windows and MAC environment and are familiar packaging tools including SetACLS, Dependancy walker, Procmon, Regmon and Picturetaker with Group Policy as a software installation mechanism or System Center Configuration Manager. Experience in writing VBscript, batch files, WMI, and Powershell scripts Experience with AdminStudio, ORCA, Scalable MSI Pro, NSIS Script, Advanced Installer. Permission Packages, files & folders by using S

Application Packager / Systems Engineer

TD Ameritrade

Dec 2012 - Apr 2013 (5 months)

Responsible for developing the Win. 7 migration process. Tasked with surveying users, building out machines via SCCM, and deploying them company wide. Manage inventory of machines deployed and returned. Supporting SCCM issues. Primary contact for post migration issues providing white glove service to all employees including C-Level Executives and Traders. Train current Client Services personnel on new processes and trouble-shooting methods. Application packaging with Admin studio and orca for MST’s. Mac Images and Packaging PKG files.

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Microsoft OS Server Deployment Consultant

NYC Department of Education

Jan 2011 - Nov 2011 (11 months)

Implementing the NGW standards to the various end user clients with operating systems Windows XP and Windows 7. This includes including laptops, desktops, and wireless all mobile devices. Create and test installer package, Startup scripts, Registry Entries and Login scripts. Create scripts to automate the configuration, testing and deployment of thousands of wireless clients. Repackaging software with silent switches, launch conditions on domains to build security for software. Generate .mif file for SMS hardware inventory also perform customized deployments on targets. Work with senior developers and architects to support the programming development lifecycle of automated wireless configuration applications. Create standards for cre

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LAN Administrator for Finance Department

Con Edison

Oct 2009 - Dec 2010 (1 year 3 months)

Provided off-hours on-call support for various locations throughout the Brooklyn and Queens area for Desktop, LAN /WAN issues on a rotation basis. SCCM Technical Support with Advanced knowledge. Manage patch rollup deployments and post deployment remediation. Building images for Windows 7 Performed Re-packaging legacy setup applications using Wise Package Studio. Casper Suite Wrote Wise Package Studio /MSI Installer Scripts for Windows XP / 7 MSI conflict resolution and ICE validation using Orca. Monitor, maintain the SMS client health. Deploying hardware based applications using Transforms (MST) and installer silent switches. Locked down environment requiring registry, file and directory permissions to be opened as needed. Builds and test

SMS Administrator / Systems Engineer

Sony Music Entertainment

Sep 2008 - Oct 2009 (1 year 2 months)

Use Wise Package Studio Workbench to create a repackaging Project. Create a package and MSI with windows Installer Editor and Setup Capture. Managing various scripts for A.D. with Group Policy and SMS 2003. Updated SMS 2003 to SCCM 2007, Troubleshooting Administrating etc. Supporting and managing SMS 2003 environment queries, reports, advertisement and deploying. Deploying windows updates and reporting with WSUS. Installed and configure SQL 2005 Installed and configure SharePoint for Documentation Procedures. VB Script on for AD and GPO’s Troubleshooting Management Points for SMS 2003. Manage Mac Infrastructure, Casper Suite.

Systems Engineer / SMS Administrator

ABC News

Feb 2008 - Sep 2008 (8 months)

Supporting Active Directory accounts, groups and exchange. VPN Citrix and terminal server Responsible for Mac X server Digital Media File Networking, SAN infrastructure VB Script for AD Supporting GPO’s on the domain and Script Logic. Creating MSI file with WINSTALL for deployment of the Network. Using SMS 2003 to Deploy the 2007 Office System, Security Patch Management. Installing and Configuring SharePoint for local intranet sites. Developing intranet site like Phone Directory etc. Cisco support enables ports, set port, change duplex and check error count reports on Cisco works.

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Desktop & Helpdesk III Support

Fox News Channel

Aug 2005 - Jul 2007 (2 years)

Account set up for Active Directory and INEWS. IPump Support. Mac support as well as Office for Mac Intermediate level in Active Directory and assisting all Fox News Personnel logging on the network. Deploying applications and patch packages with SMS in an Active Directory Environment. Spam Control for Exchange Server, RBL and other outsource Software. Supporting KVS Enterprise Vault. Supporting users in Terminal Server and VPN Access. Blackberry Support Server. Ticketing System (Trackit). Platforms consist of Win2k, WinXP. Winstall, Wise, Script Logic and Manual Scripts.

Lead Data Migration Engineer

KPMG US

Jan 2005 - Aug 2005 (8 months)

Develop, design, and implementing plans to test and/or train staff in system upgrade. Keep management informed of problems and requests for assistance from the clients. Provided manual VB script support when migration failed. Responsible for schedules and signed time sheet of other team members. Served as the lead systems engineer providing desktop and laptop support to a geographically distributed organization.

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Jr. Network Admin / SMS Administrator

Fremont Insurance Company

Oct 2004 - Jan 2005 (4 months)

Configured server storage back ups and Trouble shooting hardware and fundamentals. Troubleshooting, networking printers, creating security for all workgroups and domains. Network administration of group rights and permissions.

Jr. Network Admin / SMS Administrator

Pfizer

Aug 2004 - Aug 2005 (1 year 1 month)

Domain Admin for Legal OU. Citrus Support. SMS 2.0 Setup Wireless Infrastructure using Wireless routers and Access Points. Support MS Server 2003, Terminal Server, RSA Secure ID, Exchange 2003. Creating Logon Scripts for Legal Department Users. Setting up Network Printers on A.D Built Network Infrastructure including Routers, Switches and Server. Team Player attitude. Previous Video Conferencing experience.

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Lead Technical Support Analyst

Manatt Phelps Phillips LLP

Feb 2004 - Oct 2004 (9 months)

Assign technicians to deployment Q&A for desktops and laptops migration. Accountable for technicians completing Q&A packages. Report to Sr. Lead Technician with updates and progress reports. Distributed schedules to other technician. Assists in working with vendors, staff, and management to develop action plans for problem resolution.

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Jr. Network Admin

Boys Girls Harbor

Feb 2004 - Jul 2004 (6 months)

Supporting over 100 Mac Users with 10buck2 and 250 win2k and XP users. Crimping cat3 and cat5 for installation of network components (firewalls, switch, hubs and routers) Responsible for providing escalation support for unresolved help desk/ desktop support issues.

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Technical Support Engineer

ernst young jm management consulting gmbh

Oct 2003 - Feb 2004 (5 months)

Guided customer through installing Network cards and Cable modems. Provide RAS and SSL VPN configuration to users for remote connectivity. Call Center Experience as well as extensive technical support/help desk experience.

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Network Convergence

JP Morgan Private Bank

Jan 2003 - Oct 2003 (10 months)

Assisting wall-to-wall Team Lead with patching at the Cisco switch. Assisting the removal of old legacy equipment from LAN rack. Data cable troubleshooting, when require using cable tester provided by wall-to-wall team Lead.

Jaime Robledo

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