Jaime Gonzalez CX | Front Desk Agent & Hospitality Professional | Operations

Front Desk Agent

Blueground

Oct 2024 - Current (2 years 1 month)

1. Lead front desk operations, enhancing guest experience and operational efficiency.
2. Ensure security, maintenance, and housekeeping run smoothly for a growing portfolio of 100+ units.
3. Conduct in-depth inspections and enforce quality control measures across multiple properties.
4. Develop and implement strategies to elevate customer service standards and streamline processes.
5. Keep track of priorities and provide clear reports to ensure continuous improvement and efficiency.

Front Desk Agent

Soho House Co

Sep 2023 - Dec 2023 (4 months)

R

Waterfront Operations Lader and Lifeguard Instructor

Robin Hood Camp Maine

Jun 2023 - Aug 2024 (1 year 3 months)

1. Directed waterfront activities and ensured safety for campers and staff.
2. Trained and certified over 45 lifeguards to American Red Cross standards.
3. Developed and implemented safety protocols and emergency procedures.
4. Managed and led a team of waterfront staff.

Front Desk Hospitality Agent

Sonder Inc

Jan 2023 - Jun 2023 (6 months)

1. Management of front desk operations resulting in guest satisfaction rate improvement.
2. Deliver exceptional customer service for a hospitality-focused establishment.
3. Troubleshooting and quality inspections in multiple properties.
4. Reports on priority activities of the day.

Reservations Agent

All Known Services

Nov 2021 - Jun 2022 (8 months)

1. Handle reservations.
2. Proficiency in reservation software and ensuring a seamless guest experience.
3. Account management.
4. Shadowing new associates.

R

Camp Counselor

Robin Hood Camp Maine

Jun 2021 - Aug 2021 (3 months)

1. Martial arts class leader.
2. Certified lifeguard by American Red Cross.
3. Contributing to the overall camp experience.
Summer 2021 - 2022

R

Kitchen Chef Trainee

Ramada Plaza Shanghai Pudong

Jul 2019 - Jan 2020 (7 months)

1. Gained hands-on experience in a diverse culinary environment, contributing to kitchen operations.

Banquets Captain Trainee

Palace Resorts

Jul 2017 - Dec 2017 (6 months)

1. Assisted in coordinating banquet events, developing skills in event management and customer service.

D

Bufete

DO CO Group

Oct 2016

Mantener limpio el comedor del personal y el bufete.
Catering Internacional de eventos para F1
●Solo Evento de CDMX●
28 - 30 - Octubre 2016

Jaime Gonzalez

About

Detail

Timeline

Résumé

Jaime Gonzalez

About

Detail

Behavioral traits