Jaime Andres Lasso Amaya 💻 Technical Support Specialist | IT Systems &

Groundworker

Meso Solutions

Jul 2023 - Dec 2024 (1 year 6 months)

• Utilised various power tools to complete tasks efficiently. • Assisted with the installation and anchoring of steel sheet piling and grout pumps. • Supported assembly and disassembly operations. • Managed material loading, unloading, and waste disposal efficiently.

Operario general

Oriem

Feb 2023 - Jun 2023 (5 months)

• Precision cutting of steel bars and operation of mechanical cranes for mesh handling. • Performed picking and packing operations, stock management, and general warehousing duties. • Maintained high standards of cleanliness and organisation in warehouse environments.

Operaria general

Primo Foods

Sep 2022 - Dec 2022 (4 months)

• Processed and packaged various meats, ensuring efficiency and compliance with health standards. • Managed packaging and proper storage of processed meats and poultry.

Technical Support Help Desk

Stefanini Informatica y Tecnologia Colombia

Jun 2021 - Aug 2022 (1 year 3 months)

On-site and remote technical support to internal Stefanini Colombia employees,
including travel to multiple offices for in-person incident resolution.
– Preparation, configuration and deployment of laptops, desktop computers and
iMacs; preventive and corrective maintenance of production equipment.
– IT inventory management and asset control; warranty requests and management of
hardware changes and replacements hardware.
– Full ticket lifecycle administration in ITSM tools: GLPI, ServiceNow, Service Desk
Manager y SmartCtrlDesk.
– User account administration in Active Directory y Office 365; installation and
configuration of Office 2016/2019, Outlook and PST file migration.
– Administrat

Service and Deinstallation Technician

GLOBAL HITSS

Nov 2019 - Jun 2021 (1 year 8 months)

Scheduling of fibre optic equipment deinstallation activities for provider Claro for
the SME and corporate segments.
– Coordination with corporate clients, field technicians and logistics partners via
phone and email to schedule and confirm equipment retrieval visits.
– Use of corporate tools: CRM, RR, Excel, Outlook y Agendamiento.

UTS Technical Support REP 3

Unisys

Aug 2015 - Jun 2019 (3 years 11 months)

– Level 1 telephone and remote technical support for Grupo Éxito and Cencosud
employees, handling high-priority incidents in retail production environments
(stores, warehouses and corporate offices).
– Account administration in Active Directory: account unlocks, password resets,
creation and modifications. Ticket management using Service Desk Manager.
– Installation, configuration and management of Ricoh, Lexmark y Zebra printers in
store and logistics environments; user and printer management on AS400 Roble y
SINCO.
– Corporate email account setup in Outlook y Office 365; installation of Microsoft
Office packages, digital certificates, Java, web browsers and SAP.
– Participation in th

a

IT Systems Assistant

animals ltda

Apr 2015 - Aug 2015 (5 months)

On-site and remote technical support to end users across multiple company offices:
resolution of hardware, software, connectivity and peripheral incidents.
– Installation, configuration and preventive/corrective maintenance of desktops,
laptops, printers and peripherals.
– User account administration in Active Directory: creation, deletion, modifications
and credential resets.
– Monitoring of radio link and SQL database to ensure system availability across office
locations.
– Creation and configuration of corporate email accounts in Microsoft Outlook and
Windows Live Mail.
– Regular travel between company offices for on-site incident support and
maintenance tasks.

C

Installation Technician

COLVATEL SA

Apr 2014 - Dec 2014 (9 months)

Installation and commissioning of landline telephony and ADSL internet for ETB
residential, SME and corporate customers.
– Configuration of ADSL modems and routers; connectivity verification and field signal
diagnostics.
– Connections in distribution cabinets, telephone strips and concentrators;
identification and labelling of copper pairs.
– Certified working at height: installation of service connections and cable laying on
facades, poles and rooftops.
– Daily route across different areas of Bogotá for scheduled installation visits.

C

Technical Support Agent (Call Centre)

Contact Center Américas

Dec 2013 - Mar 2014 (4 months)

– Handling inbound calls from ETB residential and corporate customers to diagnose
and resolve level 1 incidents in internet (ADSL), landline and mobile telephony.
– Remote connectivity diagnostics: modem synchronisation checks, signal tests,
remote equipment restarts and line parameter validation.
– Configuration and support for port mapping, IP routing and NAT port forwarding on
customer routers and modems.
– Assistance with email account configuration and troubleshooting of access to digital
services.
– Logging, tracking and escalation of support tickets according to incident criticality
level.

Technical Support Agent (Call Centre)

Jazzplat Colombia SAS

Aug 2013 - Nov 2013 (4 months)

– Handling inbound calls from ETB residential and corporate customers to diagnose
and resolve level 1 incidents in internet (ADSL), landline and mobile telephony.
– Remote connectivity diagnostics: modem synchronisation checks, signal tests,
remote equipment restarts and line parameter validation.
– Configuration and support for port mapping, IP routing and NAT port forwarding on
customer routers and modems.
– Assistance with email account configuration and troubleshooting of access to digital
services.
– Logging, tracking and escalation of support tickets according to incident criticality
level.

Tele-operador

Telemark Spain SL

Dec 2011 - Jun 2012 (7 months)

Recibir y hacer llamadas, de los clientes de Movistar España, en las cuales se brinda un soporte técnico y una solución a fallas de: Internet, telefonía, televisión, mapeo por puertos, antivirus y cuentas de correo.

Jaime Andres Lasso Amaya

About

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Résumé

Jaime Andres Lasso Amaya

About

Detail

Behavioral traits