Jailyn Hayes

Jailyn Hayes

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Cybersecurity Professional | Google Cybersecurity Certificate | Client-Focused Problem Solver | Skilled in Network Security & Risk Management
Louisiana, United States

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Jobs verified_user 0% verified
  • EviCore by Evernorth
    Consumer Engagement Specialist
    EviCore by Evernorth
    Sep 2024 - Current (1 year 11 months)
    • Ensure strict adherence to HIPAA guidelines while managing and resolving customer inquiries, securely maintaining records in line with company protocols for data protection and compliance • Educated members on cost-effective healthcare facilities covered by their insurance, successfully converting them to preferred locations and driving company growth and brand recognition • Collaborate and coordinate with a team of over 50 members through Webex Teams to troubleshoot challenges, share best practices, and implement solutions that enhance overall productivity
  • Beyond Finance
    Client Success Specialist/ Onboarding Agent
    Beyond Finance
    Apr 2023 - Feb 2024 (11 months)
    •Supported 500+ clients with navigating debt settlement options, enrolling in financial hardship programs, and obtaining financial freedom by providing personalized consultations over the phone, educating them on program features and payment plan options that resulted in successful completions of the program. • Drove higher client enrollment and retention by negotiating 50% reductions in debt balances and securing affordable settlements with debt collectors • Reviewed sensitive financial information in Salesforce focusing on privacy and data protection • Achieved a 95% first-call resolution rate and enhanced customer satisfaction by focusing on empathy and support when resolving client inquiries and concerns
  • HealthSherpa
    Enrollment Agent
    HealthSherpa
    Jun 2022 - Jan 2023 (8 months)
    • Gained over 200+ enrollments during the open enrollment season by educating customers on different Affordable Care Act health plans that fit their needs and providing reliable quotes. • Served as a trusted point of contact for coworkers, addressing questions and concerns in the absence of management and ensuring uninterrupted support and guidance • Implemented best practices to ensure sensitive data was securely stored and accessible only to authorized personnel, safeguarding client and company information and complying with HIPAA regulations
  • eviCore Healthcare
    Sleep Number Corporation
    Beyond Finance
    Customer Service Representative, Sales Agent
    eviCore Healthcare, Sleep Number Corporation, Beyond Finance, HealthSherpa
    Jan 2020 - Jul 2025 (5 years 7 months)
    I have extensive hands-on experience with a range of CRM tools including Salesforce, Freshworks, and Oracle. In my previous roles in customer service and sales, I’ve used these platforms daily to manage and organize customer data, track interactions, and maintain accurate records. I’m skilled in generating reports, analyzing customer trends, and updating sensitive account information while maintaining strict confidentiality. I’m also comfortable customizing CRM workflows to align with team goals and improve efficiency, and I quickly adapt to new systems as needed.
Education verified_user 0% verified
    Projects (professional or personal) verified_user 0% verified
    • Merit America
      Cybersecurity Certification Program
      Merit America
      Sep 2024 - Feb 2025 (6 months)