Jahmelia Stewart

Member Services Representative

BroadPath

Jan 2025 - Current (1 year 9 months)

• Manage patient accounts, resolving Medicaid related issues. • Accurately and efficiently enter data to maintain thorough and updated records • Utilize analytical skills to identify and address discrepancies, improving accuracy. • Provide support to patients, explaining procedures and polices and resolving concerns promptly.

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Patient Account Representative

Credit Management Company

Aug 2024 - Nov 2024 (4 months)

• Manage patient accounts, resolving billing issues, ensuring timely payments, and maintaining records. Achieved a 22% reduction in overdue accounts through effective communication and follow-up. • Utilize analytical skills to identify and address discrepancies, improving accuracy. • Provide support to patients, explaining billing procedures and resolving concerns promptly.

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Texas Works Advisor

Health and Human Services Commission

Oct 2022 - Jun 2024 (1 year 9 months)

• Assess client eligibility for state assistance programs, utilizing complex policy guidelines to make accurate determinations and ensure compliance. • Guide applicants through the benefits process, addressing concerns and providing resources to enhance their understanding of available support services. • Maintain meticulous case records, ensuring data integrity and timely processing of applications to meet departmental standards and deadlines. • Coordinate with interdepartmental teams to streamline service delivery, improving client experience and reducing processing times.

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Ambulatory Service Representative

Kelsey Seybold Clinic

Oct 2021 - Sep 2022 (1 year)

• Coordinated patient scheduling and registration, ensuring smooth clinic operations. Facilitated efficient communication between patients and medical staff. • Managed accurate patient records and insurance information, maintaining data integrity. Resolved billing inquiries promptly, improving patient satisfaction. • Provided compassionate assistance to patients, addressing concerns and explaining procedures. Collaborated with the healthcare team to enhance patient experience. • Streamlined check-in processes, reducing wait times and increasing clinic efficiency, optimizing appointment management.

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Case Manager

Percepta-Ford Motor Company

Feb 2020 - Oct 2021 (1 year 9 months)

• Managed customer cases, consistently meeting KPIs and reducing resolution time. • Collaborated with cross-functional teams to expedite case resolutions. • Delivered empathetic support, providing tailored solutions for customer needs. • Streamlined processes, boosting first-contact resolution rates. • Enhanced customer satisfaction through proactive case management.

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Credentialing Specialist

Sutherland Global Services- Anthem

Aug 2019 - Feb 2020 (7 months)

• Optimized credential renewal processes, enhancing staff compliance rates and minimizing operational disruptions through proactive timeline analysis. • Conducted thorough audits of credentialing documentation, identifying and rectifying discrepancies to ensure regulatory compliance and data accuracy. • Facilitated cross-departmental communication to align credentialing processes with organizational goals, fostering a culture of compliance. • Executed comprehensive audits of credentialing documentation, ensuring regulatory compliance and maintaining high data accuracy standards.

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Customer Experience Specialist- Medical billing

Acclara

Jan 2018 - Aug 2019 (1 year 8 months)

• Handled patient billing inquiries, resolving issues to improve satisfaction and streamline processes. Reduced billing errors through meticulous review, enhancing accuracy and patient trust. • Collaborated with medical staff to ensure billing compliance, achieving measurable improvements in efficiency. Analyzed billing data to identify trends, implementing solutions that led to significant cost savings.

Member Advocate

Texas Children's Health Plan

Sep 2016 - Jan 2018 (1 year 5 months)

• Assisted members with healthcare inquiries, resolving issues efficiently, enhancing satisfaction by 40% Coordinated with healthcare providers to streamline services, reducing wait times by 15% • Educated members on health plan benefits, increasing awareness and utilization by 25% • Developed personalized care plans, improving member health outcomes and engagement • Analyzed member feedback to identify improvement areas, leading to service enhancements

Pharmacy Technician

Xerox

Nov 2014 - Jun 2016 (1 year 8 months)

• Worked closely with pharmacists to verify prescriptions and provide patient counseling. Fostered strong relationships with healthcare providers for seamless care.
• Assisted patients with insurance claims and medication inquiries, enhancing overall customer satisfaction. Provided compassionate support to diverse clientele.
• Coordinated with healthcare providers to resolve prescription discrepancies, ensuring accurate and timely medication dispensing.
• Maintained meticulous records of controlled substances, contributing to regulatory compliance and pharmacy safety standards. Additionally, performed data entry into the CVS Caremark system to ensure accuracy in medication records and patient information, further su

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Jahmelia Stewart

About

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Behavioral traits