Jagz Thind

BUSINESS DEVELOPMENT MANAGER

BigRio

Aug 2024 - Current (1 year 11 months)

I

LEAD GENERATION SPECIALIST

Inkas payments

Jan 2023 - Oct 2023 (10 months)

I

BUSINESS DEVELOPMENT MANAGER

IMocha(Montreal,

May 2022 - Dec 2022 (8 months)

• Prospected and closed accounts using a consultative sales approach. • Interact with potential and existing customers through emails, telephone calls, and social media to generate need for companies' products and services • Generate qualified leads, create suitable quotes and identify business opportunities

SALES SPECIALIST

Netsmartz

Mar 2018 - Sep 2021 (3 years 7 months)

• Custom Software Development • Application Development & Support Comprehensive Database Management • Web & Mobile App Development • ERP & CRM /Salesforce/ MS Dynamics • Ecommerce and Digital Marketing • Managed Infrastructure Services

B

ASSISTANT MANAGER

Beyond Codes

Feb 2014 - Jan 2018 (4 years)

• Managing Tier 1 & Tier 2 Accounts • Client Relationship & Engagement Management • Comprehensive Database Management • Demand Generation (Email Drip Campaigns and Tele-calling) • Sales Strategy Development • Provide training and produce support material for the sales team • Lead generation • Lead nurturing • Appointment Fixing • Business Reviews • Training & Quality Analysis • Team handling

F

CUSTOMER SERVICE MANAGER

Flybusters

Jan 2011 - Aug 2013 (2 years 8 months)

• Determine seasonal pest programme priorities for phone marketing activities • Advise on sales target's • Monitor and report on CSR team sales metric results – actual vs target • In and Outbound calls following a defined Sales process • Provision of treatment information – options, prices • Follow up with unconverted job prospects • Scheduling of pest control bookings to ensure effective technician deployment • Ensuring payments are in accordance with terms and conditions prior to scheduling of bookings • Liaison with CSR team and Pest Control Technicians • Effective management of customer enquiries and complaints • Liaison with Technical Manager for problem resolution • Scheduling of follow up bookings for postponed treatments

CUSTOMER CAREEXPERT

Dell

Oct 2006 - Apr 2008 (1 year 7 months)

• Undertook specialist management of customer escalated complaint call cases ensuring individually tailor solutions to issues were delivered and customer satisfaction with Dell was maintained within the American market • Facilitated team meetings ensuring effective communication in relation to customer queries, case updates, strengths and weakness, performance improvement and remedial measures • Attended to staff coaching to increase soft skills, maintained development action plan for agents and introduced fun@work module • Preparedrelatedcorrespondenceand daily reporting requirements • Awarded Champion Leader for giving 100% C-sat score • Awarded Best Agent of the Quarter • Acknowledge as Best Agent in the Team for Top Quality

C

CUSTOMER SERVICE EXECUTIVE

May 2005 - Mar 2006 (11 months)

• Developed and delivered alternative customer solutions for internet service provider customers (who were considering a change in internet service provider) to ensure business retention with AOL

M

HR EXECUTIVE

MERITRAC

Sep 2002 - Jan 2004 (1 year 5 months)

• Provided full range of recruitment services including reviewing of applications and interviewing of candidates on behalf of large key customers including Google, Accenture, Dell and Flextronics.

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