Johnny Aguirre

Johnny Aguirre  new_releases

About

Detail

Founder
Heredia, Heredia Province, Costa Rica

Contact Johnny regarding: 
Flexible work
Starting at USD90/hour
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Timeline


work
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Education

Résumé


Jobs verified_user 0% verified
  • E
    Principal CEO
    Ekrome
    Feb 2019 - Current (6 years 6 months)
  • CSS Corp
    Team Lead Csscorp
    CSS Corp
    Apr 2016 - Feb 2019 (2 years 11 months)
    Lead of Trilingual Level 1 Agents.Providing tehnical service to German, Portuguese and French speakers globally. Reports to the customer on results, road blocks and process improvements. Coach and develop direct reports. Development and implementation of tracking tools. Define KPIs and incentives of the account assigned. Executive Report to keep customer informed.
  • I
    ENGINEERING TRAINING MANAGER
    Ingram Micro Mobility
    Dec 2012 - Aug 2015 (2 years 9 months)
    • Creation and leading Edge Lab department, this unit of technicians, develop, test and implement technical and process solutions under my direction. Major achievement among others is the development of Iphone process, resulting in a new process line and eighty new positions. • Design and management of pilot run for key USA and LATAM customers. Report results and changes to Senior Directors. • Reverse Engineering process creation to ensure flawless NPI implementation. • LCD refurbishment creation process, providing internal and new business opportunities. • Lead and coaching to CRRC engineering team to full fill production needs. • Responsible of developing and training 450 technical personnel.
  • F
    Web Support and photography
    Freelance Photograper
    May 2009 - Dec 2012 (3 years 8 months)
    Provide web support, video streaming and photography to different customers
  • Hewlett Packard
    ITO SERVICE EXCELLENCE LEAD
    Hewlett Packard
    Mar 2006 - May 2009 (3 years 3 months)
    • Quality framework implementation and leading the initiatives with the Center Management and supervisors to obtain the results that provide our metrics to improve the service through Six Sigma philosophy • Reporting to Senior Managers regarding project results. Major projects are Problem Management, Incident Management, Change Management, and BCP & DRP • Development and implementation of a real time Dashboard for ITO Center • Training lead for Costa Rica Start up/ Technology Transfer. Implementing successfully two accounts resulting in new business opportunities
  • 3MEDS
    Sales Executive, Electrical Products Division
    3MEDS
    Sep 2002 - Nov 2005 (3 years 3 months)
    • • Successful attainment and growth of monthly forecast ($143 K) in the electrical market through the distribution channels and key accounts • Active participation in the main forums of the electrical field in Costa Rica • Account management of Hydro electrical projects and telecommunications. Resulting in special business that provides the opportunity to grow in sales • Management the Key Account in Electronics (Intel /Sawtek) products for Costa Rica, sales for these accounts were $100K monthly
  • Intel
    Dedicated Trainer
    Intel
    Jun 1997 - Sep 2002 (5 years 4 months)
    • Development team member in Arizona for Pentium 4 and owner for the transfer of the technology in Costa Rica and Malaysia for different production modules. • Trained in Arizona for three months to support the startup of the first Intel factory in Costa Rica and Malaysia (Kulim plant). • Responsible for New product introductions to the production floor and production project improvements. • Experience working with different departments like Manufacturing, Process Engineering, IT, in order to accomplish the goals of the projects
  • Xerox
    Field Service Engineer
    Xerox
    Mar 1996 - Jun 1997 (1 year 4 months)
    Responsible for maintenance and fixing hardware problems in copiers of medium volume.
  • I
    Telecommunications Specialist
    ICE
    May 1994 - Feb 1996 (1 year 10 months)
    Recover telephone lines in this specific project (100K)
  • Abbott
    Field Service Engineer
    Abbott
    Jan 1993 - May 1994 (1 year 5 months)
  • M
    Field Service Engineer
    Medtronic Inc. Costa Rica
    Sep 1990 - Dec 1992 (2 years 4 months)
Education verified_user 0% verified
  • Universidad Internacional de las Americas
    Bachelor's Degree Electromechanical Engineering
    Universidad Internacional de las Americas
    1997 - 2002 (5 years 1 month)