Jafeth Cruz Bilingual Junior Web Developer and Client Support Specialist

Jobs 0% verified

Client Support Specialist

Second Nature

Sep 2025 - Current (1 year)

• Provide client support through multiple channels, resolving inquiries related to accounts, payments, and services. • Deliver clear and professional communication to ensure client satisfaction and retention. • Accurately document client interactions using CRM tools and follow internal procedures. • Collaborate with internal teams to resolve issues efficiently and meet service-level agreements.
Customer Service, Collections & Fraud Agent

Concentrix

Feb 2023 - Apr 2025 (2 years 3 months)

• Delivered bilingual support for customer accounts. • Applied technical troubleshooting and fraud detection techniques. • Managed collections and retention strategies.
W

Administrative Manager

WEAREINK, S.A.

Jan 2016 - Jan 2018 (2 years 1 month)

• Coordinated operations, client communication, and financial reports. • Managed transactions with banks and government agencies.
E

Administrative Manager

El Tránsito, S.A.

Jan 2014 - Jan 2015 (1 year 1 month)

• Oversaw logistics and administration for nationwide operations. • Ensured client satisfaction through post-service follow-up.
M

Sales Executive

Moto Repuestos Salgado

Jan 2012 - Jan 2013 (1 year 1 month)

• Managed customer support and sales of motorcycle parts. • Performed technical installations and follow-ups.
D

Sales Executive

Distribuidora Don Álvaro

Jan 2009 - Jan 2010 (1 year 1 month)

• Negotiated pricing and managed wholesale accounts. • Closed new customer contracts.
C

Technical Advisor

Cyber Basan

Jan 2007 - Jan 2008 (1 year 1 month)

• Provided IT support for PCs, printers, and laptops. • Delivered technical troubleshooting and customer guidance.

Education 0% verified

Jafeth Cruz

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