Jael Ukeme-Abasi Osom
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Ibadan, Oyo, Nigeria
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Résumé
Jobs
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FreelancefreelanceMar 2022 - Current (4 years 8 months)Provided freelance virtual assistant and administrative support to clients, including calendar and email management, task coordination, documentation, and general administrative support. Facilitated employee onboarding processes into MS Teams and other communication channels. Served as an HR manager, handling human resources tasks. Monitored employees during freelancing engagements. Built early experience in remote work, client communication, and organizing day to day operations before moving into more structured administrative and social media roles. Leveraged Google Workspace daily for email management, document creation, data tracking, scheduling, and hosting virtual meetings to ensure efficient remote operations. Supported recruitment p- DCustomer Service & Communications Assistant/ Virtual AssistanceDenleon InnovationsApr 2025 - Jan 2026 (10 months)• Managed online customer communications across digital platforms, responding to inquiries promptly and maintaining positive client relationships.
• Organized and maintained communication records, ensuring accurate documentation and efficient follow-up on customer requests.
• Supported administrative coordination by assisting with scheduling, preparing meeting agendas, and helping organize virtual meetings.
• Assisted in hosting and moderating virtual meetings, ensuring smooth participation, clear communication, and proper documentation of key discussion points.
• Created and posted social media content while managing online communities by responding to comments, messages, and engaging with audiences to maintain active b - JSocial Media ManagerJapademyJan 2025 - Dec 2025 (1 year)• Developed and executed social media content strategies across Facebook, Instagram, and WhatsApp to increase brand awareness and audience engagement.
• Managed online communities by responding to comments, messages, and inquiries, fostering meaningful engagement and strengthening audience relationships.
• Collaborated with the marketing team to plan and promote webinars, training programs, challenges, and digital events through social media campaigns.
• Monitored social media performance metrics and audience insights to identify trends and improve content effectiveness.
Education
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- Virtual AssistantTS AcademyJan 2026
- AProject ManagementAQ SkillJan 2026
- TVirtual AssistantTech Sphere Academy (TS)Jan 2026
- AProject ManagementAQ SkillJan 2026
- Social Media ManagementUSMJan 2025
- BBachelor of Science (BSc), Plant EcologyJan 2025
- UB.Sc. Plant EcologyUniversity of Ibadan (UI)Jan 2025
- USocial Media ManagementUniversity of Social Media (USM)Jan 2025
- JExecutive Assistant MasteryJapademyNov 2024 - Jan 2025 (3 months)Provided executive assistant style support including calendar and email management, meeting coordination and scheduling, documentation and reporting, and day to day administrative support to ensure smooth business operations. Built this experience through my role at Denleon Innovations and further developed it through certification in Executive Assistant Mastery.
- LInternational VolunteeringLPMVJan 2024
- LInternational Volunteering Lv I & IILa Plage Metaverse (LPMV)Jan 2024
Projects (professional or personal)
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- DSocial Media & Community ManagementDenleon InnovationsApr 2025 - Jan 2026 (10 months)Managed online customer communications and social media content for Denleon Innovations, including responding to inquiries, maintaining communication records, coordinating and hosting virtual meetings, and creating and posting social media content while managing online community engagement.