J. Adam Wilkins Vice President | General Manager | Global Operations Executive

Vice President – Implementation Services

Alkami Technology

Jan 2023 - Current (3 years 7 months)

- Restructured Implementation Services team to bring under one leadership organization and improve overall implementation quality and efficiency. - Led the implementation services team through a series of process improvements to re-imagine the implementation methodology to address onboarding challenges. - Worked closely with sales organization to implement a pre-sales consulting engagement to introduce the project team in the later stages of the sales cycle. - Responsible for onboarding all new logo clients. Managed Project Managers, Consultants, Technical Engineers, and QA teams. Alkami is a cloud based digital banking software provider for community and regional credit unions and banks.

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Vice President of Operations – Payments Division

CATALIS

Aug 2020 - Jun 2022 (1 year 11 months)

- Created and implemented a plan to integrate the operations of the payment companies into one organization. - Managed relationships with all payment processors. This included onboarding a new processor, setting up a new PayFac, managing strategic direction, and regulatory requirements. - Managed Client Success/Account Management Team. Implemented QBR and tiered level account management which resulted in 97% annual customer retention and 20% annual revenue growth. - Managed multiple key client relationships as executive sponsor. Implemented a white-glove support process for these clients which resulted in 100% retention rate. - Integration efforts and operational efficiencies contributed to a 25% year-over-year increase in EBITDA. - Impleme

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General Manager

nCourt, LLC

May 2019 - Aug 2020 (1 year 4 months)

- Re-structured implementation and support teams which resulted in a 40% increase in projects launched year-over-year. - Created and implemented a tiered support team which resulted in higher customer satisfaction. - Reduced implementation timeline to as little as two weeks, resulting in increased revenue and profitability. - Increased client retention rate to 97% each year. - Drove and managed double-digit growth and profitability over a multi-year period. Responsible for managing day-to-day operations of the company including P&L and sales. Managed multiple strategic client relationships which resulted in hundreds of thousands of dollars in new business annually to the company. While managing client relationships, achieved top sales numbe

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Vice President, Implementations and Client Services

nCourt, LLC

Jun 2017 - Mar 2018 (10 months)

nCourt provides SaaS payment solutions and civic engagement platforms in the government space. With over 2,500 clients and processing nearly $2 billion in annual transactions, Vice President, Implementations and Client Services - 6/17 – 3/18

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Vice President – Software Services and Project Management

GeoDigital International

Oct 2015 - Jun 2017 (1 year 9 months)

- Rebuilt Consulting, Project Management, and Support organizations including new implementation methodology and implementation procedures. - Worked closely with Product Management and Development to create a standardized product and implementation services offering for the entire software product suite. - Reduced implementation timeline for software suite from 1800 hours down to 590 hours. the cost to implement the software for our clients was subsequently reduced by 70% . - Personally managed and turned around several key projects that were over budget, missing commit dates, and lacking plans to bring to a successful conclusion. - In Support, introduced process improvements that included increasing the interval that clients are being upda

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Vice President – Worldwide Professional Services

Eleveo

Feb 2014 - Jun 2015 (1 year 5 months)

Director Project Management Office – Americas 11/12 – 2/14 Manage Global Professional Services Organization. Responsible for management of Eleveo Project Managers, Installation Engineers, and Training Consultants. Specific Accomplishments • Built Professional Services Department from the ground up including implementation methodology, departmental metrics, post-implementation survey, and Executive Follow-Up processes. • In EMEA, reduced project backlog from $1.2 million down to $392k in four months. • Rebuilt Training and Consulting Practice to better align with customer needs and to ensure better adoption of products after implementation. Also created Eleveo Learning Center, which offered customers the option to attend training at o

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Director Project Management Office – Americas

Eleveo

Nov 2012 - Feb 2014 (1 year 4 months)

J. Adam Wilkins

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