J. Adam Wilkins

J. Adam Wilkins

About

Detail

Vice President | General Manager | Global Operations Executive | Payments | Operations Management | Fintech | SaaS
Atlanta, Georgia, United States
Contact J. regarding: 
Flexible work
Starting at USD250/hour
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Timeline

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Résumé

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  • Alkami Technology
    Vice President – Implementation Services
    Alkami Technology
    Jan 2023 - Current (3 years 10 months)
    - Restructured Implementation Services team to bring under one leadership organization and improve overall implementation quality and efficiency.
    - Led the implementation services team through a series of process improvements to re-imagine the implementation methodology to address onboarding challenges.
    - Worked closely with sales organization to implement a pre-sales consulting engagement to introduce the project team in the later stages of the sales cycle.
    - Responsible for onboarding all new logo clients. Managed Project Managers, Consultants, Technical Engineers, and QA teams.
    Alkami is a cloud based digital banking software provider for community and regional credit unions and banks.

  • CATALIS
    Vice President of Operations – Payments Division
    CATALIS
    Aug 2020 - Jun 2022 (1 year 11 months)
    - Created and implemented a plan to integrate the operations of the payment companies into one organization.
    - Managed relationships with all payment processors. This included onboarding a new processor, setting up a new PayFac, managing strategic direction, and regulatory requirements.
    - Managed Client Success/Account Management Team. Implemented QBR and tiered level account management which resulted in 97% annual customer retention and 20% annual revenue growth.
    - Managed multiple key client relationships as executive sponsor. Implemented a white-glove support process for these clients which resulted in 100% retention rate.
    - Integration efforts and operational efficiencies contributed to a 25% year-over-year increase
  • n
    General Manager
    nCourt, LLC
    May 2019 - Aug 2020 (1 year 4 months)
    - Re-structured implementation and support teams which resulted in a 40% increase in projects launched year-over-year.
    - Created and implemented a tiered support team which resulted in higher customer satisfaction.
    - Reduced implementation timeline to as little as two weeks, resulting in increased revenue and profitability.
    - Increased client retention rate to 97% each year.
    - Drove and managed double-digit growth and profitability over a multi-year period.
    Responsible for managing day-to-day operations of the company including P&L and sales. Managed multiple strategic client relationships which resulted in hundreds of thousands of dollars in new business annually to the company. While managing client relationships,
  • n
    Vice President, Implementations and Client Services
    nCourt, LLC
    Jun 2017 - Mar 2018 (10 months)
    nCourt provides SaaS payment solutions and civic engagement platforms in the government space. With over 2,500 clients and processing nearly $2 billion in annual transactions,

    Vice President, Implementations and Client Services - 6/17 – 3/18
  • G
    Vice President – Software Services and Project Management
    GeoDigital International
    Oct 2015 - Jun 2017 (1 year 9 months)
    - Rebuilt Consulting, Project Management, and Support organizations including new implementation methodology and implementation procedures.
    - Worked closely with Product Management and Development to create a standardized product and implementation services offering for the entire software product suite.
    - Reduced implementation timeline for software suite from 1800 hours down to 590 hours. the cost to implement the software for our clients was subsequently reduced by 70% .
    - Personally managed and turned around several key projects that were over budget, missing commit dates, and lacking plans to bring to a successful conclusion.
    - In Support, introduced process improvements that included increasing the interval that cl
  • E
    Vice President – Worldwide Professional Services
    Eleveo
    Feb 2014 - Jun 2015 (1 year 5 months)
    Director Project Management Office – Americas 11/12 – 2/14

    Manage Global Professional Services Organization. Responsible for management of Eleveo Project Managers, Installation Engineers, and Training Consultants.

    Specific Accomplishments
    • Built Professional Services Department from the ground up including implementation methodology, departmental metrics, post-implementation survey, and Executive Follow-Up processes.
    • In EMEA, reduced project backlog from $1.2 million down to $392k in four months.
    • Rebuilt Training and Consulting Practice to better align with customer needs and to ensure better adoption of products after implementation. Also created Eleveo Learning Center, which offered customers
  • E
    Director Project Management Office – Americas
    Eleveo
    Nov 2012 - Feb 2014 (1 year 4 months)
Education verified_user 0% verified
  • University of West Georgia
    Bachelor of Business Administration in Finance
    University of West Georgia
    Jan 2000 - Dec 2004 (5 years)