Jacqueline Pelayo

SCHEDULING COORDINATOR

Valenz Health

Jan 2024 - Mar 2025 (1 year 3 months)

• Collect, verify, record and process member demographics • Resolve issues through active listening and open-ended questions escalating major concerns • Screen inquiries to determine which services require prior authorization according to plan summary • Ensure HIPAA standards, confidentiality, internal policies, practices and productivity.

PHARMACY TECHNICIAN

Walgreens

May 2023 - May 2024 (1 year 1 month)

• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating prescriptions • Communicated with patients to collect information about prescriptions, medical conditions and arranged consultations with pharmacists • Stocked, labeled and inventoried medication to keep accurate records • Collected co-payments from customers • Counted and labeled prescriptions with correct item and quantity • Entered and processed patients' prescriptions into internal systems • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality

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BILINGUAL PATIENT COORDINATOR

ACCESS NURSE

Nov 2022 - Dec 2023 (1 year 2 months)

• Maintained confidentiality of patient information to safeguard health information • Applied administrative knowledge and courtesy to explain services to patients • Helped address client complaints through timely corrective actions • Acted as main point of contact for patients, doctors and other staff by maintaining high levels of communication • Trained new staff on intake process, phone etiquette, and other duties

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MEDICAL INTERPRETER

INTERPRETIA GUATEMALA

Dec 2020 - Sep 2022 (1 year 10 months)

• Served as medical interpreter for patients and clinical staff by delivering accurate, skilled interpretations to facilitate effective communication • Followed ethical codes to protect confidentiality of patients' medical information • Verified understood medical information for patients by simplifying any jargon

Jacqueline Pelayo

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