Customer Service Representative
Teleperformance UK
Jan 2015 - Jan 2022 (7 years 1 month)
• Expertly managed billing, network troubleshooting, data adjustments, and payment processing for customers.
• Courteously addressed customer inquiries and suggestions, ensuring a professional service experience.
• Successfully resolved complaints with empathy, bolstering customer loyalty and encouraging repeat business.
• Demonstrated active listening skills to efficiently resolve concerns and promptly escalate complex issues.
• Maintained composure in high-stress situations, effectively resolving disputes and conflicts with professionalism.
• Investigated and identified the root causes of customer issues, delivering swift resolutions to product or service complaints.
• Achieved high levels of customer satisfa