J

Jacqueline Kameni

About

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Customer Satisfaction And Co Ordinator
Cape Town, Western Cape, South Africa

Contact Jacqueline regarding: 
work
Full-time jobs
Starting at USD1.5k/month

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • AnyVan
    Transport Co Ordination
    AnyVan
    Jan 2022 - Current (4 years 10 months)
    • Enhanced customer satisfaction by resolving transportation issues promptly and maintaining open communication lines.
    • Coordinated multiple transport projects simultaneously, achieving successful completion within deadlines.
    • Established strong relationships with clients, resulting in repeat business and positive feedback.
    • Ensured timely delivery of goods by closely monitoring shipment progress and addressing potential delays.
    • Streamlined transport operations by implementing efficient route planning and scheduling techniques.
  • Teleperformance UK
    Customer Service Representative
    Teleperformance UK
    Jan 2015 - Jan 2022 (7 years 1 month)
    • Expertly managed billing, network troubleshooting, data adjustments, and payment processing for customers.
    • Courteously addressed customer inquiries and suggestions, ensuring a professional service experience.
    • Successfully resolved complaints with empathy, bolstering customer loyalty and encouraging repeat business.
    • Demonstrated active listening skills to efficiently resolve concerns and promptly escalate complex issues.
    • Maintained composure in high-stress situations, effectively resolving disputes and conflicts with professionalism.
    • Investigated and identified the root causes of customer issues, delivering swift resolutions to product or service complaints.
    • Achieved high levels of customer satisfa
  • M
    Customer Service Representative
    Merchants(ASDA)
    Jan 2014 - Jan 2015 (1 year 1 month)
    • Provided exceptional telephone support for order placement, payment processing, order cancellation, delivery tracking, and issuing refunds.
    • Managed customer inquiries and feedback with utmost courtesy and professionalism.
    • Successfully resolved complaints, demonstrating empathy and fostering increased customer loyalty and repeat patronage.
  • K
    Waitress
    Kaprinos Sea Point
    Jan 2013
    • Delivered exceptional table service, promptly taking and serving orders while ensuring customer satisfaction through attentive interaction.
    • Engaged with guests upon arrival, providing menu insights and recommendations to enhance dining experiences.
    • Upheld a pristine dining ambiance, consistently maintaining cleanliness to foster a pleasant atmosphere.
    • Efficiently managed server stations, ensuring all necessary supplies were readily available for optimal operational flow.
  • I
    Shop Assistant
    Intervoip
    Jan 2012 - Jan 2013 (1 year 1 month)
    • Provided expert assistance to customers with document preparation and technical issues, ensuring high levels of satisfaction.
    • Maintained composure and delivered exceptional customer service in high-pressure situations with challenging clientele.
    • Executed daily responsibilities with precision and punctuality, contributing to the seamless operation of the shop.
    • Guided customers in finding products, enhancing their overall shopping experience through attentive support.
Education verified_user 0% verified
  • UCT
    Online Certificate in Occupational Health and Safety Officer
    UCT
    Jan 2020
  • G
    Matric
    Good Hope Girls High School
    Jan 2011