Jacob Wuest

Jacob Wuest

About

Detail

CS & Operations Leader | Improving Adoption, Retention, Revenue, and Team Performance
Austin, Texas, United States
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Full-time jobs

Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Vendidit
    Director of Growth
    Vendidit
    Mar 2025 - Current (1 year 8 months)
  • Green Pants Studio
    Director of Operations
    Green Pants Studio
    Nov 2024 - May 2025 (7 months)
  • Feathr
    Senior Customer Success Manager
    Feathr
    Apr 2024 - Nov 2024 (8 months)
    Responsibilities include serving as a proactive marketing strategy consultant, driving account revenue growth, ensuring product adoption, minimizing churn, and acting as the primary point of contact for clients while also facilitating training for new account users.
  • Skribe
    Director of clients
    Skribe
    Jun 2022 - Nov 2023 (1 year 6 months)
    Managed customer success, sales, and operations teams from inception. Developed processes and best practices to advance Skribe beyond the pre-revenue phase. Achievements include building a $7M+ sales pipeline, closing the company's largest deal, and securing an exclusive partnership with a national trial lawyer association, adding 70k+ users to Skribe's target market.
  • Rival IQ
    Customer Success Manager
    Rival IQ
    Nov 2017 - Jun 2022 (4 years 8 months)
    Regularly engage with clients to improve their overall experience with Rival IQ and encourage the ongoing utilization of the tool. My responsibilities include account management, client training, contract renewals, monthly internal metrics reporting, driving departmental growth/improvement. Notably, I expanded a small month-to-month agreement into a 15-team global enterprise deal.
  • Main Street Hub
    Senior Retention Specialist
    Main Street Hub
    Jan 2017 - Aug 2017 (8 months)
    Worked with C-level and senior leadership to launch/develop a retention team. Ensured continued customer loyalty by resolving clients’ concerns with their social media campaigns. Responsibilities included coaching other team members, driving team performance, and working with escalated clients/complex situations. Additionally, I worked with the customer service team to plan strategies for improving overall account health and retention.
  • Yodle
    Retention Consultant
    Yodle
    Dec 2015 - Jan 2017 (1 year 2 months)
    Ensured continued customer loyalty by resolving clients’ concerns with their SEM and SEO campaigns. Responsibilities included troubleshooting performance based issues and providing additional education to aid clients’ understanding/expectations of their advertising campaigns. Member of the tier 3 retention team that worked with the company's largest accounts.
  • Veritext Legal Solutions
    Billing Manager
    Veritext Legal Solutions
    Oct 2014 - Dec 2015 (1 year 3 months)
    Lead for all invoicing and billing related activities for the state of Texas. Responsibilities included maximizing gross profit potential, client/vendor/people management, preparation of contract bids, assisting with sales presentations. Worked closely with upper level management to successfully launch the Texas division of Veritext
  • A
    Marketing and Production Manager
    AcuScribe
    Aug 2013 - Oct 2014 (1 year 3 months)
    Lead for production of work products and company marketing activities, handled all day-to-day business activities, and people management. Worked closely with the company President to grow and retain the client base
  • S
    Operations Manager
    San Antonio Court Reporting Inc
    Apr 2012 - Jun 2013 (1 year 3 months)
    Directed day-to-day business activities, people management, maintained and improved relationships with vendors/clients.
  • WGA
    Assistant Operations Manager
    WGA
    Jul 2010 - Mar 2012 (1 year 9 months)
    Assisted with daily business activities, project management, and marketing/sales efforts. Focused on the implementation of procedures and policies to assist in growing the clientele base and maintain adherence to government regulations
  • F
    Television & Film Production
    Freelance Motion Pictures and Television
    May 2009 - Jun 2013 (4 years 2 months)
    Various production crew positions – camera operator, gaffer, grip, art department, production assistant. Productions including: Friday Night Lights, Top Chef Texas, Real Housewives of Orange County, Bernie, and various live sporting events
Education verified_user 0% verified
  • University of North Texas
    Bachelor of Arts (B.A, Radio, Television, & Film
    University of North Texas
    Jan 2005 - Dec 2009 (5 years)