Jacob Huxley

Associate Director of Operations

Valor Collegiate Academies

Jul 2024 - Current (2 years)

• Lead high-volume support for 530+ students, families, and 50 staff, handling thousands of support requests across phone, email, and chat-style workflows. • Resolve complex issues and escalations related to attendance, enrollment, records, and technology, ensuring timely and accurate outcomes while meeting internal SLA expectations. • Built and improved communication workflows, reducing response time and increasing resolution efficiency in a fast-paced environment. • Increased average attendance from 94.8% to 96.7% and reduced chronic absenteeism through targeted outreach and data tracking. • Manage large-scale data systems (Infinite Campus), ensuring accuracy across records, reporting, and compliance. • Utilize structured systems and tick

Manager of Operations

Valor Collegiate Academies

Jun 2022 - Jun 2024 (2 years 1 month)

• Delivered high-volume support across phone, email, and in-person channels, resolving requests and maintaining strong stakeholder relationships. • Managed data systems, student records, and operational workflows, ensuring accuracy, organization, and compliance. • Utilized structured systems and ticket-style workflows to track, prioritize, and resolve requests efficiently while reducing errors. • Trained and supported staff while collaborating cross-functionally to improve processes, streamline workflows, and enhance overall service delivery.

School Health Team Coordinator

Valor Collegiate Academies

Mar 2021 - Jun 2022 (1 year 4 months)

• Coordinated COVID-19 contact tracing and quarantine guidance, communicating protocols to families and staff. • Assisted operations team in developing COVID-19 response procedures, improving response times to health incidents. • Developed and documented health safety protocols to support departmental compliance and program continuity.

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Environmental Health Specialist

Metro Nashville Public Health Department

May 2020 - Mar 2021 (11 months)

• Advised local businesses on COVID-19 guidelines and reviewed event applications for regulatory compliance. • Analyzed health risk data with ArcGIS to inform targeted public health interventions.

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Youth Development Professional

Boys & Girls Club of Middle Tennessee

Sep 2019 - Mar 2020 (7 months)

• Supervised 75+ youth members, organized instructional programs, and promoted active participation in club activities.

Community Youth Development Specialist

Peace Corps

Mar 2017 - May 2019 (2 years 3 months)

Care Coordinator, Health Link

Centerstone

Dec 2016 - Mar 2017 (4 months)

Adult Community Support Specialist (Case Manager)

Centerstone

Jun 2016 - Dec 2016 (7 months)

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