Jacob Chastain

OUTBOUND SUPPORT LEAD

ShiftMed

Oct 2023 - Jul 2024 (10 months)

Answer or make calls to clients to learn about and address their needs, • complaints, or other issues with products or services Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed Build lasting relationships with clients and other call center team members based on trust and reliability Utilize software, databases, scripts, and tools appropriately Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service Make sales or recommendations for products or services that may better suit client need

INBOUND SUPPORT AGENT

ShiftMed

Mar 2023 - Oct 2023 (8 months)

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REMOTE SALES

Weedman Lawn Care

Jan 2023 - Mar 2023 (3 months)

• Coordinated closely with other departments such as sales or logistics teams to ensure seamless flow between processes leading to better output rates. • Followed up on appointments, requiring strong organizational and communications. • Offer fertilization and weed control services • Upsold on pest and grub control

REMOTE INSIDE SALES REPRESENTATIVE

Guitar center

Sep 2021 - Nov 2022 (1 year 3 months)

• Provided sales solutions based on customer needs • Helped to provide insight on customer order status(s) • Answered customers' questions regarding products, prices, and availability. • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations. • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.

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REMOTE-CALL CENTER REPRESENTATIVE

KHI Solutions

Mar 2021 - Jul 2021 (5 months)

• High volume environment. Managed high call volumes while providing exceptional customer support and maintaining professional composure. • Scheduled Covid19 vaccination appointments • Worked with various state and local health departments on various projects • Answered any Covid19 vaccine related questions

SALES REPRESENTATIVE

Prime Communications

Apr 2017 - Mar 2021 (4 years)

• Provided sales solutions to customers to meet their needs • Provided service solutions to customers to ensure satisfaction Was consistently a top salesperson for TV service and accessory •

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MANAGER

Marvin's Restaurant

Oct 2007 - Feb 2017 (9 years 5 months)

General management and customer service experience over about 10 years.

Jacob Chastain

About

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