Jackson Aikponobhoa

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Digital Payments Fraud Risk Manager

Cellulant

Jun 2021 - Jun 2022 (1 year 1 month)

Responsibilities •Ownership of the Fraud Risk strategic road map, mitigation plan and the overall success of the fraud program. Lead all fraud mitigation functions to ensure that service and quality standards are met. •Manage relationships with strategic global payments merchants, fraud vendors and banks to drive best in class service and cost savings. •Analyzes financial and transactional data to provide program reporting to senior management and owns all fraud related Management Information. •Support Cellulant partnerships, innovation, and execution of payment solutions in a manner that consistently improves customer experience while ensuring fraud risks are adequately mitigated. •Support Cellulant regulatory and risk-centered outrea

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Fraud Associate

Jumia Ghana

Jan 2017 - Jan 2021 (4 years 1 month)

Responsibilities •Proactively identified, comprehend and investigate highly complex fraudulent activities and fraud trends that may impact business goals and targets. •Researched internal and external data to identify risky behaviours and create strategies to minimize fraud. •Optimized systems to achieve optimal acceptance rate while keeping fraud loss to a minimum. •Developed and maintain machine learning models to detect fraud. •Acted as fraud subject matter expert towards other departments such as marketing and product development. •Led a regional team of senior fraud analysts. •Mentored new Fraud team members throughout the training process. •Optimizing rule-based fraud system. •Piloted Account Takeover prevention and detection

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Forensics/Fraud Investigations Officer

eTranzact International PLC

Jan 2016 - Jan 2017 (1 year 1 month)

Job Title: Forensics/Fraud Investigations Officer Responsibilities •Carried out fraud monitoring and ensured bank customers' compliance to daily transaction limits. •Monitored real time queues and identified high risk transactions within the business portfolio. •Observed customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks. •Investigated forgery and theft within customers' accounts and transactions on behalf of customer banks and other financial institutions. •Tracked and monitored the bank's transactions and activity that comes through the customers' accounts. •Identified and traced any suspicious or high-risk transactions, determined if there is improper activ

IT Service Desk Analyst

Diamond Bank PLC

Jan 2012 - Jan 2016 (4 years 1 month)

Responsibilities •Ensured the efficient operation of the Business applications that support core business of the Bank and provide first level support for all business applications that drive the organisation's day to day business. •Investigated and resolved/escalated Business applications, systems and ADC infrastructure for users. Effectively communicated and developed cohesive work relationships with the system user community and third parties. •Provided system support for all incoming calls pertaining to WAN, midrange, application systems and web based problems. •Analyzed, diagnosed, and resolved system errors, malfunctions, misconfigurations, and job stoppages to maintain services, enhance capabilities, and prevent system outages. •

Customer Service Representative

Customer Contact Solutions Nigeria Limited, CCSNL

Jan 2010 - Jan 2012 (2 years 1 month)

Job Title: Customer Service Representative Responsibilities •Provided Customers with service information. •Attended, followed-up and resolved customers' complaints and questions. •Identified, Researched and Resolved Customer issues. •Followed-up on customer's inquiries not immediately resolved. •Recognized, Documented and Alerted the Supervisor of trends in Customer Calls. •Recommended process improvements through the Supervisor to the management.

Jackson Aikponobhoa

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