Imran Khan CX Professional

Assistant Manager Of Operations

Skydo

Jan 2025 - Oct 2025 (10 months)

As the Assistant Manager of Operations, I was responsible for planning, organizing, and coordinating daily operational activities to meet and surpass defined performance targets, driving success for both the team and the company. I oversaw the execution of tasks and projects, ensuring client deadlines were met while providing guidance and support to team members to help them understand their roles and responsibilities. I fostered a positive work environment that promoted teamwork, collaboration, and open communication, ensuring all activities were in compliance with company policies and maintaining our standards of integrity and quality. Additionally, I led and mentored cross-functional teams to deliver high-quality service and meet busines

V

Sales Performance Trainer

Vision Web PPC

Apr 2024 - Dec 2024 (9 months)

As a Sales Performance Trainer, I was responsible for tracking individual and team performance metrics to identify areas for improvement, offering one-on-one coaching sessions to team members requiring additional guidance. I created role-play scenarios and simulations to help team members apply training in real-life sales situations, while also assisting in the onboarding process by training new sales representatives to get them up to speed quickly. I meticulously tracked the impact of training programs on sales performance to measure success and identify areas for further enhancement. Encouraging ongoing learning and self-improvement, I conducted regular check-ins and followed up on training outcomes, acting as a mentor to help team member

V

Sr. Business Development Executive

Vision Web PPC

Nov 2023 - Mar 2024 (5 months)

As a Sr. Business Development Executive, I was responsible for prospecting via phone, email, and other methods to generate qualified leads for a robust sales pipeline. I proactively identified, contacted, and cultivated new business opportunities while engaging in high-level conversations with key buying personas to uncover their business challenges and identify relevant opportunities surrounding Vision Web PPC's offerings and partnerships. I engaged phone prospects in data-driven, consultative dialogues about Google Ads, actively listening to client responses and asking pertinent questions to determine how VisionWeb could help them achieve their sales goals. Additionally, I interpreted advertising account analyses for prospective clients,

T

Career Advisor

Transfotech Academy

May 2023 - Oct 2023 (6 months)

As a Career Advisor, I provided comprehensive counseling services to students, facilitating appropriate course selection and ensuring a smooth enrollment and admission process while offering ongoing support throughout their academic journey. I utilized various communication channels, including phone, email, and text, to engage with interested students, consistently setting and surpassing targets in a professional manner. My proficiency in conversion techniques enabled me to achieve target outcomes effectively, while my collaborative approach fostered a seamless team-oriented environment. I demonstrated flexibility and a willingness to undertake tasks as directed by management, diligently following up with assigned potential leads to build p

J

Customer Service Executive

JustGo

Apr 2022 - Apr 2023 (1 year 1 month)

As a Customer Service Executive, I provided first-class level 1 support to our customers, promptly responding to their enquiries and ensuring accurate advice on the features available and the set-up of our application. I delivered excellent customer service through both phone and email, while also supporting the implementation of JustGo by configuring the software to meet client needs. My role required effective collaboration with team members to achieve the best outcomes for our customers, as well as working with various stakeholders across internal departments on projects to prepare new releases of JustGo. Additionally, my experience in virtual assistance was crucial, as I operated remotely from Dhaka, Bangladesh, supporting JustGo’s glob

I

Sales Representative

Imprint Dhaka Ltd (Dhaka)NetBrands Media Corp. (US)

Jan 2021 - Mar 2022 (1 year 3 months)

As a Sales Representative, I was responsible for identifying and escalating issues to the team leader, creating tickets for any order-related concerns, and providing comprehensive order and service information to customers. I maintained effective communication with team members to gather details about orders and ensured that payments were processed accurately after verifying that design proof details aligned with the invoice. My role involved handling inbound and outbound calls, emails, and tickets, resolving issues and queries in a detailed and timely manner. I analyzed and resolved claims in the most profitable way while fostering strong relationships with customers. Additionally, I forwarded cases to the respective departments in product

W

Talent Acquisition Specialist

W&T Corporation

Jul 2018 - Oct 2020 (2 years 4 months)

As a Talent Acquisition Specialist, I planned and executed interview and selection procedures, including screening calls, assessments, and in-person interviews, in alignment with company policies and global trends. I assessed and determined selection criteria, hiring profiles, and job requirements for vacant positions, while sourcing potential technical candidates through various channels, including online platforms, recruitment sites, job boards, and social media, as well as print media when necessary. I managed hiring processes using electronic Applicant Tracking Systems (ATS) and evaluated applications by screening candidates via calls or emails, facilitating pre-interview assessments to ensure a thorough selection process. Additionally,

W

Account Manager

W&T Corporation

Aug 2017 - Jun 2018 (11 months)

As an Account Manager, I managed multiple client accounts, effectively communicating and negotiating to secure writing projects through online interactions. I accurately documented client requirements, instructions, and project guidelines to ensure deliverables met expectations. My adaptability and commitment to working in rotational shifts within a 24×7 operational environment allowed me to maintain high service levels. Proactively fostering client satisfaction, I encouraged positive feedback and reviews through excellent service and relationship management. Additionally, I provided executive support and assistance to the CEO, which enhanced my understanding of strategic account management and further strengthened my ability to meet client

Imran Khan

About

Detail

Timeline

Résumé