Outbound customer care representative
Ison Xperiences Kenya
Jun 2022 - Oct 2023 (1 year 5 months)
- Solved problems with billing, service or product quality issues customers called about by making referrals to the appropriate supervisor, investigating billing details or scheduling service appointments.
- Discussed account details with customers and recommended services to them based on listening to their needs and interests. Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback. Negotiating with customers to renew contracts and retain business. Meeting with the sales team to propose customer retention solutions.
