Jack Jablonski

Vice President | Customer Success & AI Solutions

Sisense

Oct 2024 - Oct 2025 (1 year 1 month)

Hired to lead and transform Sisense's global Customer Success function, spanning field engineering and CS teams across North America, EMEA, and APAC. Responsible for designing and executing scalable strategies to improve retention, drive product adoption, and expand enterprise relationships within a complex analytics and AI-driven product suite. Report directly to the Chief Revenue Officer. Led organizational turnaround by reengineering the CS operating model, introducing tiered coverage strategies, and redefining roles to align with product complexity and ARR segmentation resulting in a 5% QoQ retention improvement in Q2. Improved Net Revenue Retention (NRR) by 9 points within two quarters by strengthening value delivery, partnering with S

AI VP | Customer Success

DataRobot

Mar 2023 - Sep 2024 (1 year 7 months)

As the Vice President of Customer Success, I am a strategic leader responsible for overseeing the end-to-end customer experience and ensuring the success and satisfaction of our clients. I manage a team of customer success professionals, collaborating with cross-functional departments, and driving customer-centric initiatives to achieve business objectives. My responsibilities include: Develop and execute the customer success strategy, including retention, upsell, and advocacy programs. Foster strong relationships with key stakeholders, including C-suite executives and decision-makers at client organizations. Create and implement processes that drive customer onboarding, adoption, and overall success. Monitor customer health and engagement

AI Director | Customer Success

DataRobot

Apr 2021 - Feb 2023 (1 year 11 months)

As the AI Director for the North & West Regions, I play a pivotal role in driving gross and net dollar retention in the Americas regions (approximately 80% of DataRobot's revenue). Constantly interacting with senior leaders on the client-side. Understanding the customer's business and desired outcomes to achieve the success that secures long-term renewals. Engaging with the customer to gain a comprehensive understanding of customer health and status through regular customer dialogue and by monitoring health and adoption metrics. One of three founding members of the Customer Success Practice at DataRobot. The current global CS team consists of 50 members. Developed Customer Success Strategy from the ground up. Developed processes, playbooks,

Senior Manager | Customer Success

DataRobot

Jun 2019 - Mar 2021 (1 year 10 months)

The DataRobot AI Success team is at the leading edge of helping businesses achieve their AI objectives and realize incredible business impact through successful use of the DataRobot Automated Machine Learning Platform. Working with a portfolio of clients, as the AI Success Manager I have guided the entire customer journey from onboarding to mastery and then expansion. I have lead many customer-facing interactions, I also have been engaged with other resources across DataRobot, such as customer-facing data scientists, field engineers, support, and other subject matter experts, to remove obstacles and accelerate the path to client success. I also have partnered with inside sales to identify and capitalize on expansion opportunities within the

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Senior Manager | Engagement & Project Leadership

IPsoft Inc.

Jul 2017 - Jun 2019 (2 years)

Leading and managing all resources to ensure client success with implementation and increased use of Artificial Intelligence (AI) technologies and services. Currently driving engagements with top-tier Executives, as well as IT Engineers shaping the future of global customer work on Autonomic and Cognitive solutions, managing a $30M portfolio. Guiding overall Amelia (AI) journey and cognitive solutions for clients (from concept creation support to delivery/implementation, ramp up, steady-state operations, and "off-the-shelf" tailored solutions). Defined a multinational AI platform strategy and roadmap for the carrier to provide a wide range of market-leading capabilities to brokers, insureds and internal underwriters and servicing staff; and

Digital Delivery Manager | Program Manager

Arity

Apr 2017 - Jul 2017 (4 months)

Leveraged detailed knowledge of multiple frameworks (Waterfall, Agile, Scrum) to support initiatives to drive growth with existing methodologies while transitioning to new strategic agile delivery methods. Led 40-member joint agile cross-cultural development teams managing global, domestic, and offshore UK resources and India accounts on product support, exemplifying principles of Scrum to deliver bi-weekly sprints, driving increased customer retention, new business, and increased speed to market. As project lead, helped carrier solidify its global operations strategy by creating a global operations capabilities, standards, and metrics framework for underwriting, policy administration and claims in P&C, Accident & Health, and Personal Lines

Senior Management Consultant | Delivery Lead

Slalom Consulting

Sep 2014 - Apr 2017 (2 years 8 months)

Led and managed multiple project teams in diverse industries within fast-paced, challenging, environments to meet objectives and improve the bottom line. Analyze deficiencies, determine new goals, and implement new tactics toward business growth, delivering results within deadlines. Fiscal steward of $9M program budget and 20 projects for pay-per-mile, pay-as-you-go insurance product portfolio. Led, managed and deployed collaborative authoring tool and training materials which resulted in document review turnaround times decreasing by 75%. Defined new product pricing model strategy & roadmap, capturing $20M+ total gross profit 2014-2016. Exceeded target adoption goal in 90% of the markets by an average of 3.5%; pricing model success cited a

Manager | Property Casualty & Commercial Insurance

Accenture

Jan 2012 - Jan 2014 (2 years 1 month)

Led strategy and tactics to improve the company's operating model (distribution, sales, management, claims, customer service, and analytics), identifying areas for improvement. Developed strong relationships with the company's business leaders; establishing accountability for work at every step. Large Commercial/Specialty Insurance Company -- As the lead, drove the development of a Future Insurance Platform ROI case and roadmap for the carrier. Designed and delivered a series of strategizing sessions with the carrier's insurance business executive leaders, identified each business unit's drivers, goals, and 3-year targets, and determined the priority business capabilities needed to achieve these goals and the business benefit to be derived

Associate Marketing Manager

Allstate Insurance Company

Jan 2008 - Jan 2012 (4 years 1 month)

Regional Business Development Manager

Bank of America

Jan 2004 - Jan 2007 (3 years 1 month)

Senior Credit Manager

Wells Fargo Financial

Jan 2003 - Jan 2004 (1 year 1 month)

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Jack Jablonski

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