Jack Gallagher
About
Detail
SaaS Onboarding & Customer Success | Startup Operations
New York, United States
Résumé
Jobs
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Technical Integrations CoordinatorAirPayJan 2024 - Sep 2025 (1 year 9 months)• Spearheaded end-to-end technical onboarding for 1,100+ dental offices as
sole integrations specialist, scaling onboarding capacity by 2.5x through
workflow automation and improved documentation.
• Managed cross-functional projects with Product and Engineering to resolve
technical issues and develop support runbooks, improving time-to-value and
client satisfaction.- Account Management & Customer SuccessAirPayMay 2023 - Jan 2024 (9 months)• Onboarded and managed enterprise and SMB clients (dental practices/DSOs),
driving adoption through training, QBRs, and proactive support - efforts that
helped generate $240K+ in new MRR via upsell opportunities. - Account ExecutiveAirPayAug 2022 - May 2023 (10 months)• Generated $54K in new monthly recurring revenue (MRR), successfully
closing 155 independent dental practice accounts. - Manager, Locksmith Partner SuccessKeyMeDec 2018 - Jul 2022 (3 years 8 months)• Oversaw account management for a nationwide network of B2B service
partners, boosting quarterly revenue by $70K+ through targeted training and
performance initiatives.
Education
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- Bachelor of ArtsWesleyan UniversityJan 2008 - Jan 2012 (4 years 1 month)Religion
Projects (professional or personal)
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- RRedash Search ApplicationPython/Tauri desktop app simplifying internal
queries, enhancing productivity through streamlined data retrieval. - AAutomated Dental Insurance TrackerPython/Selenium web scraper that
automates connection monitoring, significantly reducing manual workload and
improving client satisfaction.