J

Jorge Castro

About

Detail

Latam Business Service Manager
Chile
Contact Jorge regarding: 
work
Full-time jobs
Starting at CLP3M/month ~USD3.04k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Pfizer
    Application Manager
    Pfizer
    Jul 2017 - Current (9 years 4 months)
    - SaaS support manager for the United States of America - September 2022
    - Application project and support manager for Chile, Peru, Ecuador and Bolivia
    - May 2021
    - Regional application solution and service manager - March 2020
    - ERP tier 0 support: SAP - February 2019
    - CRM project and support manager for Chile, Peru, Ecuador and Bolivia: Microsoft Dynamics
    - November 2018
    - Latam SaaS support manager for Argentina, Brazil, Chile, Colombia, Ecuador, Costa Rica,Mexico and Peru
    - August 2017
    - Application project and support manager for Chile
    - July 2017
  • MetLife Colombia
    IT Planning and Effectiveness Analyst
    MetLife Colombia
    Jan 2016 - Dec 2016 (1 year)
    - Business strategy.
    - Business processes analysis, document analysis, surveys, task and workflow analysis.
    - Business Process diagram, Problem Statements, Constraints, Goals, Metrics, Business Rules, Capability Maps, Application/Systems Catalogs.
    - Partners with SMEs to determine process and system needs.
    - Develops and maintains key team deliverables/dashboards/KPIs and status reports.
    - Develops and presents a business case document and/or presentation to management.
    - Organizes and synthesizes large amounts of information provided by stakeholders.
    - Manages program/project architectural and technical strategies as defined by Enterprise Architecture.
    - Manages program level activities by developing
  • Oracle
    IT Business Analyst
    Oracle
    Jan 2010 - Dec 2015 (6 years)
    - Project management office
    - Software development
    - Global Support
Education verified_user 0% verified
  • Pontificia Universidad Católica de Chile
    Magíster en Tecnologías de Información y Gestión
    Pontificia Universidad Católica de Chile
    Jan 2022 - Jan 2024 (2 years 1 month)
  • INACAP
    Analista de sistemas
    INACAP
  • INACAP
    Ingeniero en Informática
    INACAP
  • INACAP
    Licenciado en Informática
    INACAP
  • INACAP
    Técnico superior en Soporte Computacional
    INACAP