Tania Quiroga Sarmiento Legal Case Manager

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Legal Assistant

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Jul 2023 - Current (3 years)
Client Support Specialist

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Appointment setter

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May 2022 - Nov 2022 (7 months)
CS Trainer

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Dec 2021 - May 2022 (6 months)

Created successful training courses based on the evaluation of student needs. 12/2021 to 05/2022 West Palm Beach, Florida Reduced process gaps by effectively training new hires on best practices and protocols. Developed long-term training strategies for new and existing employees across multiple departments. Provided additional materials to enhance training.
Training specialist

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Nov 2020 - May 2022 (1 year 7 months)
CS Resolution Specialist

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Nov 2020 - Dec 2021 (1 year 2 months)

Promoted company products using approved techniques, increasing revenue and exceeding performance expectations. Assisted customers with product-related questions, feedback, and complaints. Followed scripts and processes to uphold brand standards. Handled high-volume telephone calls to address and resolve customer queries.
Customer service specialist

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Jul 2018 - Dec 2019 (1 year 6 months)
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Customer Representative

ACCEDO COLOMBIA SAS

Jul 2018 - Dec 2019 (1 year 6 months)

Resolved requests simultaneously with solid multitasking, including phone, web chat, and email inquiries. Regularly communicated with customers about order status, including delays or delivery changes. Managed 100+ incoming calls daily, dealing with matters including product queries, troubleshooting, and concerns. Maintained outstanding customer satisfaction by solving problems and queries efficiently and effectively.

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Tania Quiroga Sarmiento

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