Ixai Pipaon Martin

Ixai Pipaon Martin

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Achieving Results-Oriented Customer Service and Sales Professional | Surpassing Targets, Enhancing Satisfaction | Real Estate
Manila, Metro Manila, Philippines

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Résumé


Jobs verified_user 0% verified
  • S
    Software Engineer
    Software Engineer
    Oct 2023 - Current (2 years 9 months)
  • B
    SRR Agent
    Big Time Management Inc
    Aug 2023 - Current (2 years 11 months)
    Appointment Scheduling: Proficiently managed towing appointments, guaranteeing punctual and efficient service delivery through the utilization of CRMs such as Zoho and Workiz. Dispatcher Collaboration: Collaborated closely with dispatchers to strategically coordinate towing drivers' assignments, ultimately optimizing response times and service quality. Customer Quoting: Collaborated with management to provide precise and transparent quotes to customers, ensuring their satisfaction and trust. Service Coordination: Diligently recorded and maintained crucial vehicle and service location information, streamlining service delivery for accuracy and effectiveness. Compliance and Efficiency: Demonstrated unwavering commitment to up-to-date comp
  • F
    Gestión ágil de proyectos con Scrum
    Formacion
    Jun 2023 - Sep 2023 (4 months)
  • I
    Programador full stack
    Inycom
    May 2023 - Oct 2023 (6 months)
  • F
    Desarrollo de aplicaciones con Angular
    Formacion
    May 2023 - Jun 2023 (2 months)
  • HIKINEX
    Sales Account Executive
    HIKINEX
    Jan 2023
    Client Relationship Cultivation: Successfully nurtured relationships with high-level clients in eDiscovery and IT by utilizing advanced prospecting tools such as HubSpot, Salesloft, and LinkedIn Sales Navigator, resulting in enhanced business connections. Sales Achievement: Achieved a consistent track record of generating 3 qualified Zoom appointments weekly by making 120 daily outbound calls, directly contributing to revenue growth. Email Marketing Leadership: Spearheaded impactful email marketing campaigns that significantly increased engagement, improved customer retention, and drove revenue growth. Efficient Recruitment Support: Collaborated effectively with leading staffing and recruiting clients, streamlining recruitment processes
  • T
    Search Query Evaluator
    Telus International AI Community
    Sep 2022 - Current (3 years 10 months)
    Improved Click-Through Rates: Employed advanced search engine algorithm enhancements to significantly increase click-through rates, thereby enhancing user experience and driving online engagement. Content Security: Implemented robust content filtering protocols to safeguard online environments, ensuring a secure and appropriate online experience for users. Content Evaluation: Skillfully assessed websites, webpages, videos, images, and maps using key performance indicators, resulting in the substantial improvement of online content quality and relevance, ultimately driving greater user satisfaction and engagement.
  • A
    Programador full stack
    AGMSoft Consulting
    May 2022 - Apr 2023 (1 year)
  • V
    Phone Tenders Agent
    VirtuallyinCredible
    Jan 2022
    Exceptional Receptionist: Acknowledged for delivering vital receptionist support to prestigious real estate firms, serving as a crucial point of contact for clients and visitors. Rental Appointment Influence: Successfully motivated prospective renters to schedule viewing appointments, both virtual and in person, using Tenant Turner, ShowingHero, and Rently, contributing to property engagement and rental success. Phone Line Management: Proficiently managed over 70 daily calls on two phone lines, utilizing advanced systems such as RingCentral and inContact to ensure seamless communication and client interactions. Guest Information Guide: Collaborated in the development of an informative guest information guide for property managers, encomp
  • SetSchedule
    Concierge
    SetSchedule
    Jan 2021
    Conversion Rate Growth: Achieved a 10% increase in client conversion rates by proactively engaging with unverified leads and utilizing internet real estate databases (Zillow, Trulia, Realtor.com, Hotpads) to identify and present optimal properties to prospective home buyers and renters. Call Management: Skillfully managed a high volume of inbound and outbound calls, averaging 70+ per day using RingCentral, addressing the diverse needs of home buyers, renters, brokers, and real estate agents. Customer Experience Enhancement: Elevated the customer experience by leveraging CRM platforms (Zendesk, Freshdesk) and live chat (Drift) to collect and analyze prospect data, resulting in more personalized and effective interactions. Operational Effi
Education verified_user 0% verified
  • C
    Desarrolo de aplicaciones multiplataforma (DAM, Programación de software
    Ceinmark
    Jan 2020 - Jan 2022 (2 years 1 month)
  • Polytechnic University of the Philippines
    Bachelor of Arts - BA, Sociology
    Polytechnic University of the Philippines
    Jan 2018 - Jan 2022 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
    Awards verified_user 0% verified
    • P
      President's Lister
      Polytechnic University of the Philippine
      Mar 2021
    • P
      Dean's Lister
      Polytechnic University of the Philippine
      Mar 2020
    • Polytechnic University of the Philippines
      President's Lister
      Polytechnic University of the Philippines
      Mar 2019
    • D
      Salutatorian
      Dunamis of Wisdom Christian School
      Mar 2016