Ivy Rica Celocia

Onboarding Specialist

Finni Health

Aug 2025 - Jan 2026 (6 months)

• Led end-to-end onboarding for new hires (BTs, RBTs, and BCBAs), ensuring timely completion of all pre-employment requirements • Generated and issued offer letters via Rippling, tracking acceptances and onboarding progress • Coordinated background checks, including state clearances and fingerprinting, ensuring full compliance • Maintained accurate HR records and verified documentation in accordance with healthcare regulations

C

Patient Liaison Representative

Coppola Physical Therapy

Jun 2023 - Jun 2025 (2 years 1 month)

• Greeting and facilitating check-in for patients using Virtual Sally/Welcome Ware software • Scheduling the patient with a PT/OT considering credentialing, expertise, restrictions, and specialization. • Ensure intake paperwork and correct outcome measures are on file. • Collect insurance details, claim number, and outstanding balance. • Verify that the case has the correct PCP and/or referring provider. Ensuring the proper PT tagging in the case. • Managing faxes and referrals through Prompt EMR, and calling Initial Evaluations patients through Weave phones • Answering phone calls through Weave for patient’s inquiring, concerns, and questions. • Applied principles of SOAP-style documentation to organize subjective patient concerns, record

G

Medical Receptionist

Golden State Orthopedics and Spine

Jul 2022 - Apr 2023 (10 months)

• Taking high volume of inbound calls to assist patients regarding scheduling, rescheduling, and canceling Orthopedic Doctor’s appointments. • Navigating NextGen EHR System to check patient’s prescription refills, chart notes, and authorization/referrals. • Sending tasks/messages to POD to communicate with MD’s Medical Assistant to assist patients for their health-related concerns, medical forms (EDD, FMLA, etc), asking alternative medication for the patients. • Routing calls to other departments if our work is out of our scope (Urgent Care, Surgery Scheduling, DME, Physical Therapy Scheduling, and Clinical Services).

M

Healthcare Virtual Assistant

MMM Diagnostics (Formerly US MedLabs)

Sep 2021 - May 2022 (9 months)

• Established contacts with patients via call, SMS or email to inform them about their rejected test. • Established contacts to Assistant Examiners to retrieve their approved pending CoVid and STI test kits that are not yet expired. • Called insurance companies for patient’s verification. • Assisted clinic staff with their test kits scanning by monitoring undetected (NA) barcodes on intake form. • Took HIPAA training and obtained Completion Certificate

Lead Generation Specialist

Callbox Inc

Sep 2019 - May 2021 (1 year 9 months)

Conducted targeted research to identify and qualify high-quality potential clients, generated leads through LinkedIn, CRM systems, and online platforms, maintained organized and accurate lead databases, initiated outreach and handled initial prospect communication, coordinated scheduling of calls and meetings, and ensured consistent follow-ups to support pipeline growth and improve response rates

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