I
Ivy John Yurong
About
Detail
Intake Call Specialist
Biñan, Calabarzon, Philippines
Contact Ivy regarding:
work
Full-time jobs
Starting at
USD7/hour
Résumé
Jobs
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- CSenior Account CoordinatorCenturion Group of CompaniesJan 2021 - Dec 2022 (2 years)• Outbound calls and cold calling to brokers in need of hard money loans to generate new business opportunities.
• Setting up appointments for the sales team to facilitate follow-up discussions and deal closures.
• Used RingCentral as a tool for calling, HubSpot for managing email communications, and MS Excel for maintaining accurate records of broker contact information.
• Handled complex escalations by resolving technical issues and roadblocks encountered by brokers, ensuring seamless service when standard support channels were insufficient.
• Provided oversight and management of broker relationships by acting as the primary point of contact for advanced inquiries, ensuring high levels of client satisfaction and retent 
Intake Call SpecialistDaivergentNov 2017 - Jun 2021 (3 years 8 months)• Responsible for receiving and managing incoming calls from potential clients or customers.
• Manages in answering inquiries about company’s products and services.
• Documenting and organizing the information collected during these calls.
• Applied leadership and management skills by taking the initiative to cold call brokers to identify potential leads for hard money loan opportunities, effectively expanding the firm's client pipeline.- BCo-FounderBubble CrushMar 2013 - Dec 2017 (4 years 10 months)• Managing the store and responsible for restocking
• Barista
Education
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- TBs Hotel and Restaurant ManagementThe Philippine Women's UniversityJun 2004 - Mar 2008 (3 years 10 months)
- SSecondary SchoolSt. John Mark Academy - BiñanJun 1998 - Mar 2002 (3 years 10 months)