I

Ivy John Yurong

About

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Intake Call Specialist
Biñan, Calabarzon, Philippines
Contact Ivy regarding: 
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Full-time jobs
Starting at USD7/hour

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • C
    Senior Account Coordinator
    Centurion Group of Companies
    Jan 2021 - Dec 2022 (2 years)
    • Outbound calls and cold calling to brokers in need of hard money loans to generate new business opportunities. • Setting up appointments for the sales team to facilitate follow-up discussions and deal closures. • Used RingCentral as a tool for calling, HubSpot for managing email communications, and MS Excel for maintaining accurate records of broker contact information. • Handled complex escalations by resolving technical issues and roadblocks encountered by brokers, ensuring seamless service when standard support channels were insufficient. • Provided oversight and management of broker relationships by acting as the primary point of contact for advanced inquiries, ensuring high levels of client satisfaction and retention.
  • Daivergent
    Intake Call Specialist
    Daivergent
    Nov 2017 - Jun 2021 (3 years 8 months)
    • Responsible for receiving and managing incoming calls from potential clients or customers. • Manages in answering inquiries about company’s products and services. • Documenting and organizing the information collected during these calls. • Applied leadership and management skills by taking the initiative to cold call brokers to identify potential leads for hard money loan opportunities, effectively expanding the firm's client pipeline.
  • B
    Co-Founder
    Bubble Crush
    Mar 2013 - Dec 2017 (4 years 10 months)
    • Managing the store and responsible for restocking • Barista
Education verified_user 0% verified
  • T
    Bs Hotel and Restaurant Management
    The Philippine Women's University
    Jun 2004 - Mar 2008 (3 years 10 months)
  • S
    Secondary School
    St. John Mark Academy - Biñan
    Jun 1998 - Mar 2002 (3 years 10 months)