I
Ivo Afonso
About
Detail
Cyprus
Contact Ivo regarding:
work
Full-time jobs
Starting at
USD2k/month
Résumé
Jobs
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Customer Support Specialist (iGaming)SkillOnNetJul 2024 - Current (2 years 4 months)• Handle an average of 9 interactions per hour across chat, email, and phone
• Maintain 94–97% quality scores, consistently recognized as a top-performing agent
• Resolve account, payment, and technical issues in a fast-paced environment
• Support customer retention by delivering efficient and high-quality service
• Ensure compliance with company policies and responsible gaming standards- Customer Service RepresentativeTeleperformance GreeceFeb 2021 - Jul 2024 (3 years 6 months)• Delivered multilingual support across multiple channels in a high-volume environment
• Maintained high customer satisfaction and resolution rates
• Handled complex customer inquiries with efficiency and professionalism
• Trained and onboarded new employees, improving team performance