Ivanna Sofía Hinojosa Molina Project Coordinator

Real Time Analyst – Workforce Operations Coordinator

5CA

Oct 2024 - Current (2 years 1 month)

Real Time Analyst – Workforce Operations Coordinator
• Monitored real-time operations, analyzed trends, and made data-driven decisions to optimize resource allocation, ensuring efficiency and productivity.
• Developed and managed schedules, utilizing advanced scheduling techniques to align staffing with operational demands and minimize disruptions.
• Performed comprehensive data management, including data entry, data reporting, and data analysis using Microsoft Power BI and Microsoft Power Automate to create insightful KPI dashboards and visualizations.
• Managed key performance indicators (KPIs) and conducted KPI analysis to track operational performance, identify areas for improvement, and drive strategic decision-maki

Real State Property Analyst

PropLogix

Aug 2024 - Current (2 years 3 months)

Job title: Real Estate Property Analyst
Job Description:
- Analyzed real estate market trends and property values to provide actionable insights for investment decisions.
- Developed financial models and forecasts for property acquisitions and developments.
- Conducted due diligence on potential properties, including market research, site visits, and legal document review.
- Prepared detailed reports and presentations for senior management and clients.
- Managed a portfolio of properties, overseeing performance and identifying areas for improvement.
- Leveraged strong administrative and analytical skills to manage detailed property and legal documentation, ensuring accuracy and proper organization, which d

Logistics Coordinator and Dispatcher

Draiver

Jul 2023 - Jul 2024 (1 year 1 month)

As a Logistics Coordinator and Dispatcher, I was responsible for managing and optimizing all aspects of logistics operations, including planning, scheduling, and real-time dispatch. I ensured efficient operations through meticulous schedule planning, development, and management, utilizing tools like Microsoft 365 and Microsoft Excel for data analysis, reporting, and KPI management. My role involved extensive data collection, entry, and management to maintain accurate records and drive informed decision-making.

• Managed daily logistics operations, including scheduling jobs and planning routes to ensure timely delivery and operational efficiency.
• Leveraged Microsoft Excel and Microsoft 365 for comprehensive data analysis, r

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Bilingual Interpreter (English – Spanish)

PROPIO LS OPI-VRI

Nov 2022 - Mar 2023 (5 months)

As a Bilingual Interpreter (English – Spanish), I facilitated seamless real-time communication between diverse parties, ensuring accurate and nuanced conveyance of information.
• Managed interpreter schedules and coordinated session logistics, demonstrating strong organizational skills.
• Translated and interpreted complex information accurately across English and Spanish, maintaining fidelity to original meaning.
• Utilized translation tools and software to enhance efficiency and consistency in interpretation.
• Employed exceptional verbal communication skills and communicative competence to bridge language barriers effectively.
• Handled call processing and customer communication with professionalism and empathy,

Bilingual Customer Service Agent (English – Spanish)

Teleperformance Colombia

Apr 2022 - Dec 2022 (9 months)

- Provided exceptional customer service in both English and Spanish via live chat, phone, and email.
- Resolved customer inquiries, technical issues, and billing discrepancies efficiently and effectively.
- Managed customer relationships, ensuring high levels of customer satisfaction and retention.
- Analyzed customer needs to identify opportunities for service improvement and upselling.
- Processed calls, maintained accurate customer records, and documented all interactions.
- Managed high volumes of communication, prioritized requests, documented interactions, and ensured timely follow-ups, aligning closely with executive assistance functions by effectively handling communications, organizing information, and supp

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Bilingual Customer Service Agent (English – Spanish)

ATLANTIC B.P.O

Aug 2021 - Nov 2021 (4 months)

As a Bilingual Customer Service Agent (English – Spanish), I provided comprehensive support to customers, ensuring high levels of satisfaction and retention. This involved managing customer relationships through various channels, including live chat, phone, and email, utilizing Customer Relationship Management (CRM) systems. My responsibilities included analyzing customer needs, resolving issues, and driving customer success through proactive engagement and effective communication. I also performed administrative tasks, including document preparation, and maintained accurate records of customer interactions using Microsoft 365 tools like Outlook and Excel. In my role, I regularly performed tasks that align with executive assistance and admi

Ivanna Sofía Hinojosa Molina

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Ivanna Sofía Hinojosa Molina