Operations professional with 4+ years across customer success, brand/deal operations, and process improvement for remote SaaS and content-commerce companies.
Most recently, I owned the full lifecycle of TV brand deals for a content-commerce platform — validating pricing, coordinating scheduling across teams, and confirming launches for 50+ deals a month without missing a date. I also built and trained the quality standards for an AI-driven support system handling 1,000+ weekly customer interactions, and authored the SOPs and knowledge base content my teams used to stay consistent.
I'm comfortable owning a process end-to-end, catching discrepancies before they become problems, and adapting quickly to new tools. Currently exploring roles in brand operations, deal/vendor operations, and ad operations.
Tools:
Monday.com, HubSpot, Salesforce, Zendesk, Gorgias AI, Google Workspace.
