Ivan Stanziola Viloria
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Project Management
Panama
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Jobs
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- MCountry Manager / Business Project ConsultantMicronet LatamJan 2021 - Current (4 years 6 months)- Boost Central America regional business partners and regional distribution channels expansion to penetrate local IT industry demand (Local SMB – Public Sector offices.) - Responsible for the total Territory sales quota including determine long-term and short-term goals for the company IT needs. - Oversees the implementation of all IT – Security (software-hardware) and console configuration inside any end user location, including but not limited to project planning and resource allocation. - Allocate Level 1-2 resources to any incident during client configuration if requested. - Verify all Purchase orders were submitted on time and form. - Evaluate current IT systems inside end users business environment (updates-replacement). - Boost the
- SField Market Manager / Project ConsultantSamsung SemiconductorDec 2018 - Feb 2020 (1 year 3 months)- Established effective control over all order delivery Vs parts allocated on time reducing TAT 25% for Islands requirements. - Established a more efficient wire transfer process. - Revamp OW (on warranty) CI (carry in) and PS (Pick up Service) improving by 48% requirements. - Increase Samsung ́s loyalty plan by 25% end user customer satisfaction level across CA. - Help align all ASC ́s inside the region into one A/P service model. - Monitor over 35 C-SAT initiatives, evaluate final results and presented 2 Programs. - esigned and implemented new procedures for CI, PS, IH services allowing ASC ́s to perform a more efficient invoicing systems.
- CGerente comercial - Socio estrategico - Co-founderCsoluciona Consulting firmApr 2015 - Nov 2017 (2 years 8 months)- Responsible for delivering real estate strategies, transaction services, e-commerce endeavors and qualitative analysis for more than 600 properties across 5 cities. Negotiate leases, mortgages, acquisitions, dispositions, capital expenditures and per
- sGeneral Manager – CofoundersssMay 2014 - Nov 2019 (5 years 7 months)- Coordinated and executed the opening o for Panama Office including the legal, systems and staff requirements. - Responsible for the new hires on boarding induction training. - Promote Engineer to cero as part of business consultant strategy. - Engage in proof of concepts, process mapping, channel partners initiatives and also Projects planning. - Design data mining process and data management plans for project initiatives. - Developed the Client ́s interaction process flow including their product service line. - Outsourcing of the payroll procedures. - Promoted the usage of low cost technology and innovation across clients. - Designed the company ́s operational forecast model. - Performed over 50 Project Initiatives with 100% fulfillment.
Project Manager LeaderASEPJun 2012 - Aug 2014 (2 years 3 months)- Implemented recurring initiatives to increase services Special Project including program scope, process controls and invoicing issues within third party Telecommunications vendors. - Lead the implementation to the “change from analog to Digital signal countrywide” Project plan. - Held weekly meetings and side meetings to move effort forward to implement new project initiatives - Recruited and supervised project teams. - Evaluate and communicate team’s performance and Project Milestones. - Designed a data base in order to maintain the KPI ́s of all clients projects milestone. - Responsible to define and structure the accounts payable strategy for all project vendors and define credit terms and conditions for payment and quality control req- ITO DO Delivery Excellence Service ManagerHewlett PackardFeb 2008 - Mar 2012 (4 years 2 months)- Established the Service Desk- Call Center, Presales teams with its subsystems: talent acquisition, on boarding induction plan, payroll and compensation, records management, sales teams and training engagement needs. - Ensured the successful launch of Credit terms and A/P policies. - Managed KPI ́s and SLA ́s goals for the collections team to measure the performance. - Review DSO collection strategy for Latin America and the Caribbean clients. - Responsible for Project Managers task list and fulfillment progress. - Managed weekly and monthly project advance reports. - Promote Engineer to cero. - Review Commercial Projects ensuring compliance with HP ITO regional business plan expansion.
- Commercial Client's Services ManagerCable & Wireless PanamaAug 2006 - Jan 2008 (1 year 6 months)- Developed and implemented services platform to manage all contractual agreements, program scope, Presales pipeline, process controls and invoicing for SMB ́s clients. - Work with sales management to fully qualify and manage the delivery of presales proof of concept/ value engagement. - Recruited, selected and contracted project teams and provide supervisory support. - Promote Engineer to cero process for new and existing clients. - Responsible to define the #911 project scope up to completion. - Ensure successful completion across the “zimplifica” Collections Contact Center Project: Drive the solution costing exercise and associated decisions making. - Created contractual matrix management inside Governmental projects scope that affects t
- DKey Account Manager / Service Manager for Credit & CollectionDell Computers IncFeb 2004 - Jul 2005 (1 year 6 months)- Decrease the accounts receivables past due balance over 120+ days to -40%. - Reduce client ́s invoicing and accounts payable issues up to 70%. - Reduce unit attrition issues by 70%. - Implemented services recovery strategy for each of the countries involve with negative recovery. - Recruited, selected and supervised teams and provide supervisory support. - Provided training support for team members. - Promote Engineer to cero process for top 20 delinquency accounts. - Promote corporate meetings with account executives to solve escalation issues faster.
Education
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- PAG Program and coaching programINCAESep 2021
- AAuditor Leader Course SGCSep 2021
- GISO Auditor 9001-27001Georgetwon UniversitySep 2011
- Project Management CertificationQuality Leadership UniversityFeb 2011 - Nov 2011 (10 months)
- IIntensive Coaching ICCICC AcademyFeb 2011 - Nov 2011 (10 months)
- BCOPC Service Center / Service Desk Mgt.Business school Nova UniversityFeb 1999 - Nov 2001 (2 years 10 months)
- UBusiness AdministrationUniversidad USMA de PanamáFeb 1993 - Nov 1998 (5 years 10 months)