Customer Experience Specialist
Hungryroot
Sep 2022 - Jun 2025 (2 years 10 months)
Lead a high-quality customer support team of 15 members in a fast-paced environment, with the milestone that each agent handled over 50 customer cases daily, each with a focus on full resolution and client satisfaction, with daily reports to leadership on team members' productivity. My team specialized in resolving issues related to product inconsistencies, delivery execution failures, and service misunderstandings.
Monitored and audited customer interactions to ensure adherence to service standards, company policies, and customer experience objectives, providing performance insights and recommendations to leadership.
Analyzed recurring product, fulfillment, and delivery issues reported by customer service representatives, escalating sys