I

Ivan Sanchez Garcia

About

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Guadalajara, Jalisco, Mexico

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Résumé


Jobs verified_user 0% verified
  • R
    Executive Assistant
    Rivera Law Firm
    Jul 2025 - Current (1 year 2 months)
    • Provide high-level administrative support to legal leadership, managing calendars, scheduling consultations, and coordinating daily operations. • Serve as a primary point of contact for client intake, conducting initial screenings and ensuring accurate documentation of case details. • Coordinate internal communications between departments, ensuring seamless case progression and timely follow-ups. • Handle sensitive client information with strict confidentiality and professionalism. • Assist in process optimization by improving intake workflows and communication systems. • Support client relationship management by maintaining consistent follow-ups and ensuring a high-quality client experience. • Managed and monitored Smith.ai virtual recep
  • Hungryroot
    Customer Experience Specialist
    Hungryroot
    Sep 2022 - Jun 2025 (2 years 10 months)
    Lead a high-quality customer support team of 15 members in a fast-paced environment, with the milestone that each agent handled over 50 customer cases daily, each with a focus on full resolution and client satisfaction, with daily reports to leadership on team members' productivity. My team specialized in resolving issues related to product inconsistencies, delivery execution failures, and service misunderstandings. Monitored and audited customer interactions to ensure adherence to service standards, company policies, and customer experience objectives, providing performance insights and recommendations to leadership. Analyzed recurring product, fulfillment, and delivery issues reported by customer service representatives, escalating sys
  • C
    Corporate Customer Account Executive
    Jan 2012 - Jan 2020 (8 years 1 month)
    Initially joined Teleperformance in 2012, supporting Bulk Accounts Teleservices by assisting clients with financial inquiries and providing follow-ups for high-volume shared contracts managed by administrators. Prioritized client engagement by recognizing the impact of each interaction and the strategic importance of customer enrollment in company plans. After a 14-month academic leave to pursue college studies, I rejoined the company in 2019. In this phase, I managed account executive responsibilities for clients enrolled in exclusive credit programs, delivering tailored support and leveraging marketing insights based on user data collected through our proprietary platform. Ensured consistent communication and data-driven outreach to enhan
Education verified_user 0% verified
  • Universidad de Guadalajara
    Bachelor’s in Industrial Design
    Universidad de Guadalajara
    Jan 2015 - Jan 2020 (5 years 1 month)