I

Ivan Patricio Santillan Torbay

About

Detail

Quito, Pichincha, Ecuador

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Apply Digital
    Service Desk Engineer
    Apply Digital
    Nov 2023 - Current (3 years)
    • Proactively ensure optimal client platform performance and deliver exceptional customer care. • Diagnose, analyze, and resolve IT problems with proficiency. • Collaborate effectively with SaaS providers and development teams for seamless integration. • Support enterprise-level applications, ensuring integration into multiple external systems. • Utilize Jira, Slack, AWS, and Okta for efficient workflow management and problem resolution. • Thrive in a dynamic, growing business environment, maintaining high standards in service delivery. • Well-versed in agile working methods and aligned with international client governance preferences. • Passionate problem solver with expertise in infrastructure, e-commerce SaaS platforms, and backe
  • B
    Systems Assistant
    Becquerel College
    Feb 2023 - Oct 2023 (9 months)
    • Vast experience in designing and implementing structured cabling networks, ensuring reliable and efficient connectivity. • Proficiency in data center management, including server administration, data storage, and cooling systems for optimal performance. • Strong knowledge in designing and maintaining the physical infrastructure of data centers, including power systems, cooling, and security. • Advanced proficiency in using Microsoft Office tools (Word, Excel, PowerPoint, Outlook) to enhance productivity and efficiency. • Experienced in performing preventive and corrective maintenance on various technology equipment, ensuring optimal functionality. • Maintained records, tracked system usage, and generated reports to support IT operat
  • Universidad de las Américas
    Technology Infrastructure Intern
    Universidad de las Américas
    Mar 2021 - Sep 2021 (7 months)
    • Analyzing, maintaining, and monitoring network nodes on the university campus. • Conducting research, control, and inventory management of infrastructure equipment for the UDLAPark 2 project. • Configuring and testing network devices such as routers and switches. • Implementing equipment for technology infrastructure and Data Centers. • Supervising and verifying the installation of network equipment.
  • U
    Bachelor's Degree in Information Technology Engineering
    Universidad de las Americos UDLA
    Jan 2018 - Jun 2023 (5 years 6 months)
    Bachelor's Degree in Information Technology Engineering. Developed knowledge in IT infrastructure, networking, systems administration, databases, cybersecurity, technical support, and information systems management.

    Completed academic projects involving network design, server administration, troubleshooting, documentation, data analysis, and technology solutions to support organizational needs.
  • I
    Junior Sales
    INTELEQ S.A
    Jul 2014 - Mar 2015 (9 months)
    • Advised customers on Apple products, including MacBook, iMac, iPhone, iPad and accessories, helping identify solutions based on their needs.
    • Provided pre-sales and post-sales customer support, assisting with product setup, troubleshooting and general technical guidance.
    • Delivered product demonstrations and explained technical specifications, features and benefits to customers.
    • Built strong customer relationships through consultative selling and excellent customer service.
    • Assisted customers with hardware, software and ecosystem-related questions, contributing to a positive customer experience.
    • Worked collaboratively with team members to achieve sales goals and maintain high service standards.
Education verified_user 0% verified
  • C
    CrossFit triner Level 1 (CFL1)
    CrossFit Quito
    Apr 2018 - Current (8 years 7 months)
    CrossFit Level 1 Trainer providing group and individual coaching focused on strength, conditioning, mobility and overall fitness. Designed training programs, guided athletes on proper movement mechanics, and helped clients achieve performance and wellness goals. Currently providing online coaching and fitness guidance.
  • Cisco Networking Academy
    Get Connected del programa
    Cisco Networking Academy
  • C
    Cisco Networking Academy® Cybersecurity Essentials
  • C
    Cisco Intro to Packet TracerCisco Intro to Packet Tracer Mobile
  • C
    Cisco CCNAv7: Bridging
  • L
    LinkedIn Learning
  • C
    Cybersecurity Foundations
  • C
    Cisco Intro to IoE
  • C
    Introduction to Cybersecurity
    Cisco Networking Academy®
  • N
    NDG Linux Unhatched de Cisco
    Networking
  • C
    Cisco Networking Academy® Introduction to IoT
  • C
    Cisco Introduction to Cybersecurity
  • C
    Cisco CCNA&Bridge_GS
  • C
    Cisco Switching, Routing, and Wireless Essentials v7.0 (SRWE)
  • C
    Cisco Mobility Fundamentals-RedesInalambricas
  • C
    CCNA 7: Enterprise Networking, Security, and Automation (ENSA)
  • S
    Scrum Foundation Professional Certificate SFPC (v2020)
  • B
    Business Intelligence Foundation Professional Certification BIFPC™
  • L
    LinkedIn Learning
  • R
    Remote Work Professional Certification - RWPC
  • Cisco Networking Academy
    Cisco CCNA Security: Implementing Network Security
    Cisco Networking Academy
    Feb 2024 - Feb 2025 (1 year 1 month)
    Completed Cisco CCNA Security training focused on network security fundamentals, secure network design, access control, threat mitigation, firewall technologies, VPNs, and security best practices. Developed skills in protecting network infrastructure, identifying vulnerabilities, and implementing security controls in enterprise environments.
  • C
    CCNA Routing and Switching
    Jan 2024 - Nov 2024 (11 months)
    Cisco networking fundamentals, routing and switching concepts, VLANs, TCP/IP, subnetting, WAN technologies, network troubleshooting, device configuration, network security fundamentals, and hands-on labs using Cisco technologies.
  • Universidad de las Américas
    Engineer
    Universidad de las Américas
    Jan 2018 - Jan 2022 (4 years 1 month)
  • I
    Apple Product Professional Sales Training
    INTELEQ S.A
    Jul 2014 - Mar 2015 (9 months)
    • Advised customers on Apple products, including MacBook, iMac, iPhone, iPad and accessories, helping identify solutions based on their needs.
    • Provided pre-sales and post-sales customer support, assisting with product setup, troubleshooting and general technical guidance.
    • Delivered product demonstrations and explained technical specifications, features and benefits to customers.
    • Built strong customer relationships through consultative selling and excellent customer service.
    • Assisted customers with hardware, software and ecosystem-related questions, contributing to a positive customer experience.
    • Worked collaboratively with team members to achieve sales goals and maintain high service standards.