Experienced Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients, co-creating value. Excellent time management skills combined with a superior knowledge of the customer service industry.
Senior Crypto Help Desk Support Analyst verified_user
Verified experience
public Remote experience
Beyond Enterprizes, EQIFI
Aug 2023 - Current(1 year 11 months)
Distribution group administrator
EY
Jun 2022 - Aug 2023(1 year 3 months)
- Global Distribution List Management on One Access platform
- Massive Communications Solutions.
- SQL front-end algorithm fetching HR codes from tables in Global HR database (CMDB).
Application Testing.
•Information Security.
•Identity and Access Management.
•Ticket Resolution in ServiceNow.
P
Specialist - OTS - HelpDesk lvl 2
PwC Argentina
Sep 2021 - May 2022(9 months)
- Database Management in One Identity.
- Asset Management in Service Now.
- Security Risk Assessment.
Ticket Resolution in ServiceNow.
•Remote Support via VMware.
•Notebook Configuration and Repair.
•IT Support lvl 2.
- IT Support HelpDesk.
- Diagnosing hardware problems, replacing faulty hardware components.
- Troubleshooting software issues, such as driver conflicts or software crashes.
Data entry