Experienced Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients, co-creating value. Excellent time management skills combined with a superior knowledge of the customer service industry.
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20% verified
Senior Crypto Help Desk Support Analyst verified_user
Verified experience
public Remote experience
Beyond Enterprizes, EQIFI
Aug 2023 - Current(3 years 2 months)
Distribution group administrator
EY
Jun 2022 - Aug 2023(1 year 3 months)
- Global Distribution List Management on One Access platform - Massive Communications Solutions. - SQL front-end algorithm fetching HR codes from tables in Global HR database (CMDB). Application Testing. •Information Security. •Identity and Access Management. •Ticket Resolution in ServiceNow.
Specialist - OTS - HelpDesk lvl 2
PwC Argentina
Sep 2021 - May 2022(9 months)
- Database Management in One Identity. - Asset Management in Service Now. - Security Risk Assessment. Ticket Resolution in ServiceNow. •Remote Support via VMware. •Notebook Configuration and Repair. •IT Support lvl 2.
M
Soporte técnico informático
Majoma SRL
Apr 2018 - Sep 2021(3 years 6 months)
- IT Support HelpDesk. - Diagnosing hardware problems, replacing faulty hardware components. - Troubleshooting software issues, such as driver conflicts or software crashes. Data entry