Ivan Hernandez
About
Detail
Service Manager, Project Manager
Madrid, Community of Madrid, Spain
Contact Ivan regarding:
Flexible work
Starting at
EUR20/hour ~USD22.4/hour
Résumé
Jobs
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Project ManagerBoxer PropertyDec 2022 - Current (3 years 11 months)• Negotiated agreements/commitments between business units, ventures and the IT department.
• Coached 16 IT team members under the PM methodology.
• Built from scratch the Project Management Methodology under the IT department during 2023.
• Reduced by 30% timing deliveries between stages.
• Closed 96% of 2023 projects and 61% of 2024 (End-of-May).- Service Manager / Project ManagerDomino PrintingMar 2021 - Oct 2022 (1 year 8 months)• Creator of Service Level Agreements of customers, improving annual revenue by 10% during 2022.
• Improved supervisor productivity by 30% during the first three months.
• Lean Six Sigma promoter, certifying two supervisors as Yellow Belt and mentoring three more teams/projects from different departments.
• Growed 10% of First Time Install Rate / 2% First Time Fix Rate / 8% Net Promoter Score in 2021.
• Reduced budget consumption by implementing strategies to travel policies by 3% and client time response by 7% due to better communication and planning strategies.
• Increased customer satisfaction by 25% within six months by implementing a comprehensive service quality monitoring system and training staff - BService Supervisor / Project ManagerBendix CVSJun 2018 - Mar 2021 (2 years 10 months)• Led four continuous improvement projects (Training Campus, Warranty Analysis, Cost Reduction, Training Material).
• 20% time improvement for any technical support on Product and System Troubleshooting.
• Minimized warranty approvals (credit notes) by 25%.
• Reduced warranty claims endorsement by 30% due to bulletin communication to the dealers' network.
• Increased Field Service Technicians' available training dates by 35% to improve customer satisfaction and cost reduction. - Project Manager SpecialistDtnaJun 2017 - Jun 2018 (1 year 1 month)• Trained 105 new hires during on-boarding training week.
• Led eight strategic projects: five from Human Resources and three from Product Portfolio departments, respectively.
• Coached 10 Project Leaders and 45 Staff Employees in 6 months using PMI methodology.
• ISO 9001:2015 Internal Auditor during 2018 audit.
• Maintained budget-controlled efficiency by having 5% of savings when implementing the projects. - EService Manager / Franchise Co-OwnerEPS MexicoNov 2014 - Jan 2017 (2 years 3 months)
- Field Support SpecialistDuPontJul 2013 - Sep 2014 (1 year 3 months)
Education
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- Bs. Mechanical Engineering, minor in Electrical EngineeringITESMAug 2001 - Aug 2006 (5 years 1 month)
- DFSS Green BeltGeneralmotors
- Scrum MasterLearnquest
- ISO 9001:2015 Internal AuditorDaimler Trucks México
- Six Sigma Green BeltDomino Printing