Ivan Garcia Customer Service Coordinator

Customer Service Coordinator - Imports

HapagLloyd AG

Jul 2022 - Current (4 years 2 months)

Responsible to offer full range of company services in an expedite and professional manner. Manage assigned inboxes through inbound and outbound emails. Perform follow up calls to customers regarding their bookings and schedules requests.

Customer Service Coordinator - Claims

HapagLloyd AG

Aug 2021 - Jun 2022 (11 months)

Coordinate with customers and stakeholders to help resolve internal issues, conduct claims investigations, validate and settle revenue disputes where applicable while following company standard processes and workflows and new requirements communicated by management.

Transport Dispatch Coordinator - Rail

HapagLloyd AG

Nov 2020 - Aug 2021 (10 months)

Coordinates the movement of inter-modal boxes from the ship to the customer’s door and from the customer to the ship using the most cost effective means of transport.

Inventory Clerk

dormakaba

Sep 2020 - Oct 2020 (2 months)

T

Billing Specialist

TransPro Logistics

Aug 2019 - Mar 2020 (8 months)

Responsible of verifying, validating and invoicing pending shipments, taking into account established company procedures. Approving and codifying necessary service payments related to shipments. Organizing files and assisting other departments with requests related to invoicing.

A

Accounting Bookkeeper

Atpal Languages

May 2019 - Mar 2020 (11 months)

Cost Analyst

Avon

Jul 2014 - Sep 2018 (4 years 3 months)

Responsible to give support to the Supply Chain area in terms of accounting, planning, financial analysis, forecasts and other requirements related to COGS variations; preparation of the cost book for Marketing and valuation of inventories.

C

General Accountant

Caribbean Catering Holding Group

Apr 2013 - Feb 2014 (11 months)

Planning activities of Accounting Department, managing the different units assigned, in order to execute the defined strategies, according to the general rules of the accounting process of the company.

C

Internal Auditor

Constructora Rizek Asociados

Jul 2012 - Feb 2013 (8 months)

Review of compliance with the internal control procedures and policies of the different operations of the company based on risks, verifying the reliability of the operation in the different Accounting areas.

Audit Staff

KPMG

Sep 2009 - Jun 2012 (2 years 10 months)

Planning the analysis of the financial statements or assigned areas, as appropriate, by reviewing the company's relevant internal control and applying audit procedures according to reality of the client, to declare if said information is reasonably presented within the framework of the PCGA.

Ivan Garcia

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