Itziashunnelly Riveros Villa Administrative onboarding coordiator, translate,

Hiring Success Manager- Americas

RemoFirst

Aug 2025 - Current (11 months)

Responsible for advising and guiding customers and their employees through the onboarding process, providing a clear explanation, updates on progress to all parties involved in hiring, keeping internal platforms updated, and following internal processes to ensure all steps are completed accurately.

Client Service and Onboarding Specialist

Safeguard Global

Nov 2024 - Aug 2025 (10 months)

Responsible for providing an outstanding customer service through different channels to any existing/new client and their workers; ensure a smooth transition from onboarding to the operational team is made, provide them with the necessary resources, and address their questions and concerns, working along with HR, IT, payroll, or any other essential department.

Administrative Onboarding Coordinator

Safeguard Global

Nov 2022 - Nov 2024 (2 years 1 month)

Preparing onboarding materials (internal and external). Working with different departments to implement new procedures to facilitate and improve the onboarding process. Assisting teams across countries with different types of administrative tasks.

Supervisor/Team Leader

Teleperformance

Feb 2022 - Oct 2022 (9 months)

Responsible for monitoring agent performance, ensuring team members provide an excellent customer service, and meet the company KPIs by giving coaching and feedback, onboarding new agents, providing ongoing training, and developing agent skills; handling escalated situations, and preparing reports based on KPIs and analyzing data to identify areas for improvement or trends.

Quality Assurance Analyst

Teleperformance

Feb 2021 - Feb 2022 (1 year 1 month)

Monitoring recorded inbound interactions to ensure they meet established standards and best practices, including personal data validation. Identify opportunity areas that need improvement and provide feedback.

Customer Service Specialist

Teleperformance

May 2019 - Feb 2021 (1 year 10 months)

Dedicated to providing inbound customer service and to follow up with collections procedures for a US department and credit store. Fraud detection and prevention through different verification processes.

Itziashunnelly Riveros Villa

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